Heritage Auctions PROBLEM/QUESTIONS/HELP

[todeen]

I wouldn't pay until they follow through on their end. They made an agreement eighth you before bidding ended, and you have written documentation.

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[rlevy]

Originally Posted by todeen

I wouldn't pay until they follow through on their end. They made an agreement eighth you before bidding ended, and you have written documentation.

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+1.
I had an issue with Heritage when they underpaid me for an item I consigned, and the accounting department said they couldn't take care of it and that I needed to speak to my representative. Phone calls there went unanswered. I sent a letter to the Heritage CEO, that went unanswered, and I finally just gave up as I had no leverage with them. They will want your money, so eventually they should respond to you the way they promised.

Rick

[perezfan]

No excuse for that dismal level of customer service. I guess PSA isn't the only company with favored clients...

Best of luck, Fred. I wish there was some entity that supported the common collector, but unless we raise hell or threaten legal action, the system is rigged against us.