Should an AH disclose any slab damage in their description?

[Stampsfan]

Originally Posted by jgannon

Well, if a company has done wrong by you and you don't like it, you should tell them. Good sellers and dealers work with you. There are plenty of other people to buy from. If you complain and get treated worse, in my opinion, you shouldn't go back to them.

Well said. I’ve been fighting with an auction house for months and months. And absolutely no resolution. I won’t be going back. Plenty of other auction houses to buy from.

In this case you’ve been up front and you are the customer. A completely reasonable demand on a lousy $138 item. Horrible customer service.

[Buythatcard]

Originally Posted by Stampsfan

Well said. I’ve been fighting with an auction house for months and months. And absolutely no resolution. I won’t be going back. Plenty of other auction houses to buy from.

In this case you’ve been up front and you are the customer. A completely reasonable demand on a lousy $138 item. Horrible customer service.

Doesn't matter whether the item is $1.00 or 1 million dollars, we should all be treated with respect. I didn't even make a demand. I just told them the issue. It was up to them to do the right thing.

[perezfan]

This is just horrible customer service. What auction house (or any company for that matter) would even balk at spending a few extra dollars to keep a long-term customer happy? Especially a customer that's bought from them for 15 years, and has spent $250K over those years.

What an ill-advised and shortsighted decision on the part of Heritage. Cutting off their nose to spite their face. You'd have to KNOW to look for the chip, as it is not the least bit apparent in the provided photos. And their claim that the chip was pictured, and that the blame resides with you is ridiculous. I am steering clear of auction houses who refuse to disclose these obvious flaws.

The buyer should know exactly what he/she is getting.

[chalupacollects]

You should probably escalate the issue to the VP of Client Services or equivalent and state your case once again... Still no satisfaction take that 1st step to freeing yourself from their clutches...and feel good about it...