Red Robin used to decorate pretty similar across the locations, at least in my area. They always seemed to have a baseball card shot, usually T cards. They started up in Seattle back in 1969.
We used to love the place, but it seemed to go downhill fast as they expanded (not unusual). It got to the point where the local regular spots just became terrible, service wise. The last time we went was on my son's birthday, as it used to be a birthday favorite. They were understaffed, as usual, fairly busy and we were neglected. They traditionally brought out a birthday dessert and sing, but we mentioned the birthday twice and that never happened. We finally got tired of waiting and left. I vowed to never eat there again, at least not on my dime.
For the price, eat elsewhere!
Oh, forgot to mention the follow-up part. I complained on their website about the terrible service after our last visit, understaffing and general poor experience at what used to be a favorite place of ours. I got the standard corporate "we are sorry" reply and an offer of a $15 gift card. I was not angling for anything free per se, more wanted to express my disappointment with the experience in hopes that they'd try to fix it perhaps (HA, good one, right!). The gift card never arrived and after mentioning that several times to the CSR that "helped" me, they finally stopped responding. It wasn't even the gift card, it was the lack of follow up on a complaint by that point. I could not have cared less about the gift card by that point. Absolute TERRIBLE service all around. As I said, I will never eat there again. They lost a longtime local customer who had been to probably a dozen different locations if not more, over being cheap asses!
In all fairness, before the prices surpassed the quality, they did make a decent burger. The bottomless fries were nice and their ranch dressing was the best. It was there that I tried my first ever egg on a burger too, the "Royal".
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Looking for: Unique Steve Garvey items, select Dodgers Postcards & Team Issue photos
Last edited by mrmopar; 11-29-2019 at 03:08 PM.
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