USPS lost my card submission to SGC and denied my insurance claim

Exhibitman · #1 08-16-2019, 01:02 PM

I am really sorry you are experiencing this. FWIW, the next time you send something expensive, go with Registered Mail rather than insurance. It covers $50K in value. The postal inspector will go absolutely ape-shit when a Registered Mail piece goes missing because it is supposed to be signed for in all transitions and checked in and stored under lock and key when not out for delivery. When a Registered Mail piece is lost whoever signed for it last is likely to get fired for losing it.

I mention this because I had a T206 Young portrait go missing in transit last year. The seller sent it via Registered Mail due to value. I went to get it at the post office listed on the notice (the one that stores Registered Mail for the area) and there was no card. I chased down the carrier who swore that he had turned it into the post office on the notice when I was not there to sign for it. I then went to the main branch post office here in Burbank, where the mail carrier was assigned, and filed a claim. The postmaster in Burbank called me immediately and jumped on the investigation quicker than I have ever seen the post office move on anything else that got lost. Turned out this moron probie mail carrier left me a notice to pick up my card at the Registered Mail post office but left it at the Burbank main post office instead. I got my card in the end because it was Registered Mail.

C-mack · #2 08-16-2019, 01:34 PM

Quote:

Originally Posted by Exhibitman

I am really sorry you are experiencing this. FWIW, the next time you send something expensive, go with Registered Mail rather than insurance. It covers $50K in value. The postal inspector will go absolutely ape-shit when a Registered Mail piece goes missing because it is supposed to be signed for in all transitions and checked in and stored under lock and key when not out for delivery. When a Registered Mail piece is lost whoever signed for it last is likely to get fired for losing it.

I mention this because I had a T206 Young portrait go missing in transit last year. The seller sent it via Registered Mail due to value. I went to get it at the post office listed on the notice (the one that stores Registered Mail for the area) and there was no card. I chased down the carrier who swore that he had turned it into the post office on the notice when I was not there to sign for it. I then went to the main branch post office here in Burbank, where the mail carrier was assigned, and filed a claim. The postmaster in Burbank called me immediately and jumped on the investigation quicker than I have ever seen the post office move on anything else that got lost. Turned out this moron probie mail carrier left me a notice to pick up my card at the Registered Mail post office but left it at the Burbank main post office instead. I got my card in the end because it was Registered Mail.

I learned this after the fact but I mailed it base on my post office word of this being the "best" way

bnorth · #3 08-16-2019, 01:36 PM

Quote:

Originally Posted by Exhibitman

I am really sorry you are experiencing this. FWIW, the next time you send something expensive, go with Registered Mail rather than insurance. It covers $50K in value. The postal inspector will go absolutely ape-shit when a Registered Mail piece goes missing because it is supposed to be signed for in all transitions and checked in and stored under lock and key when not out for delivery. When a Registered Mail piece is lost whoever signed for it last is likely to get fired for losing it.

I mention this because I had a T206 Young portrait go missing in transit last year. The seller sent it via Registered Mail due to value. I went to get it at the post office listed on the notice (the one that stores Registered Mail for the area) and there was no card. I chased down the carrier who swore that he had turned it into the post office on the notice when I was not there to sign for it. I then went to the main branch post office here in Burbank, where the mail carrier was assigned, and filed a claim. The postmaster in Burbank called me immediately and jumped on the investigation quicker than I have ever seen the post office move on anything else that got lost. Turned out this moron probie mail carrier left me a notice to pick up my card at the Registered Mail post office but left it at the Burbank main post office instead. I got my card in the end because it was Registered Mail.

Registered mail is great if you have a month or 2 to wait for it to get delivered. Last time I used it, it took around 3 or 4 weeks to be delivered. All I can say is thank you Ted for understanding.

Silverskulls · #4 08-16-2019, 02:27 PM

That sucks! USPS is horrendous and constantly loses my mail, delivers it to neighboring houses, scans things it hasnt delivered, and doesnt scan things it did deliver.

I've had issues with USPS claims before, and have had to be aggressive but got it sorted out in most cases. Id definitely appeal the denial. If that doesn't work, Id recommend contacting your Member of Congress to let them know the issue you're having with USPS. I did that and got an almost immediate response from USPS after they had repeatedly denied me. Happy to help you ID the right person to talk to if you PM me.

-Justin

GaryPassamonte · #5 08-16-2019, 02:34 PM

The USPS has a simple system. There is no need to make it complicated. When mailing a package either registered or insured service, you should insure the package for its fair market value. Should a claim arise this fair market value can be proven by a recent purchase receipt or a record of a recent sale. If you are mailing an item for which this is difficult, expect delays in the payment of a claim. The responsibility is on the mailer to prove value, not the USPS. They are not experts on the value of the myriad of different types of items mailed. All this should be told to you at the time of mailing. If it isn't the individual clerk isn't doing their job. Also, it your item is damaged in handling and can't be repaired and you file a claim, be prepared to surrender the item to the Post Office. It's like totaling a car. The insurance company, in this case the USPS, retains possession of the property and, if possible will try to recoup some of their loss by selling it.

C-mack · #6 08-16-2019, 03:17 PM

Quote:

Originally Posted by GaryPassamonte

The USPS has a simple system. There is no need to make it complicated. When mailing a package either registered or insured service, you should insure the package for its fair market value. Should a claim arise this fair market value can be proven by a recent purchase receipt or a record of a recent sale. If you are mailing an item for which this is difficult, expect delays in the payment of a claim. The responsibility is on the mailer to prove value, not the USPS. They are not experts on the value of the myriad of different types of items mailed. All this should be told to you at the time of mailing. If it isn't the individual clerk isn't doing their job. Also, it your item is damaged in handling and can't be repaired and you file a claim, be prepared to surrender the item to the Post Office. It's like totaling a car. The insurance company, in this case the USPS, retains possession of the property and, if possible will try to recoup some of their loss by selling it.

Yeah that should be explained before hand but the 3 cards (green cobb,ruth and a crackerjack) are definitely
worth more than the 5k I insured the package for the 5k is my cost of the 3 items which I'm ok with if getting my cards back isnt a option

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