Heritage auction glitch

[hcv123]

Originally Posted by glynparson

I believe they still have a telephone number why not call them when this occurred to see what the issue was and if it could be fixed? Sometimes the old technology is still useful.

I didn't call them at the time because I didn't figure anyone would be answering the phone at 12:24AM for an internet only auction.

That said, I did just get off the phone with Sabrina at Heritage. She firstly was INCREDIBLY nice. respectful and apologetic (helped me feel like my problem mattered). She then proceeded to verify what I stated happened! They need to investigate the problem further (I presume in part to determine if this was isolated to just the lot I was bidding on or more widespread) and get back with me. I will post follow up once I am followed up with.

BGAR - Thanks for your email. As I responded to you, unfortunately it was a different lot - wanted to recognize the kindness of your gesture.

[bgar3]

Thank you Howard, sorry I thought it was a different lot.

[Empty77]

Bad luck Howard. (Too bad the same thing didn't happen in my favor that time I battled you for a salesman sample panel you ended up with!)

Anyway, seems reasonable to me that they would be justified in cancelling the sale and listing it as a do-over in the next auction as the best resolution for all involved.

Whoever won it will likely feel annoyed and that is sort of bad PR, but ultimately I suspect their primary contractual responsibility is to the consignor, so if there was a software flaw that prevented the highest value sale, then I can't see any other way out except to void the low sale, apologize to all for the inconvenience, and then list a re-do at the next available opportunity.