Ebay - Delayed Shipping Request

[vintagetoppsguy]

Originally Posted by x2drich2000

Any idea how to accommodate this request and not get a shipping defect?

What about getting it ready to ship and providing a tracking number, but just not shipping it yet? The tracking number should keep eBay off your back if they think its been shipped.

[brianp-beme]

I just had a customer request the same thing last night (to delay shipping until the beginning of March) on a BIN card. Normally I also have no problem doing it, but I think my shipping record will get dinged if it doesn't arrive there within the stated expected shipping time. It seems like there is not much to do beside what David suggested...print a label and hold off shipping. A transaction outside of ebay this is no problem, but ahh, ebay.

Brian

[D. Bergin]

Originally Posted by vintagetoppsguy

What about getting it ready to ship and providing a tracking number, but just not shipping it yet? The tracking number should keep eBay off your back if they think its been shipped.

It also needs to be scanned by the Post Office as "accepted" within the expected time frame of 1 business day, if this is a TRS with 1 day handling situation.

[pokerplyr80]

Mail him an empty package. Provide that tracking number to Ebay. Let the customer know you're doing this. When he's ready mail the item he paid for.

[Buythatcard]

Originally Posted by pokerplyr80

Mail him an empty package. Provide that tracking number to Ebay. Let the customer know you're doing this. When he's ready mail the item he paid for.

This was the best answer. I did the same thing when a customer requested a delay in shipping. eBay will ding you if you do not ship right away.

Just be careful who you are dealing with. You might get a customer who says that they received an empty envelope and leave you a neg.

[GoldenAge50s]

--Printing a label on time will NOT satisfy the 1 day mailing---it has to be received by the PO to avoid the ding. I just had this happen to me, however a shipping ding or two is no big deal unless you are deficient in other areas also.

I offer 1 day shipping & for various reasons, all customer oriented, I have 3 dings over the last 3 -4 yrs. & my overall EBay Rating is still "Above Average" or whatever their terms are!

Not to worry!

[pokerplyr80]

Originally Posted by Buythatcard

This was the best answer. I did the same thing when a customer requested a delay in shipping. eBay will ding you if you do not ship right away.

Just be careful who you are dealing with. You might get a customer who says that they received an empty envelope and leave you a neg.

Thanks, I should add I've never tried this personally. And I would obviously get the customer's permission in an Ebay email to do this so you are covered. If the guy seems like a scammer at all just cancel the transaction and tell him you will hold it until he's ready to have it shipped, then relist.

[x2drich2000]

When I tried to find an answer on the Ebay site, I only came up with answers from years ago submitted by other members. I could not find any Ebay policies on the subject. The guy seems fine; 100% feedback, been on for more than a few years, etc, so not worried about him pulling something, was just thinking of my defect rate. What can I say, I like perfection. I ended up calling Ebay tonight and shockingly they were helpful. They noted the transaction, gave me a reference number, and indicated that as long as the customer requested it through an Ebay message, they could remove any defect if one hit my account. So, I'm just going to hold to it, ship as requested, and see what happens.

[bmattioli]

I definitely would NOT just ship an empty package as suggested. What if he's setting you up. Just tell him I'm shipping as my auction stated and do not want any hassles with eBay and the shipping time frame. Once delivered it's on him but you have fulfilled your selling commitment.. Good luck with this buyer..

[vintagetoppsguy]

Originally Posted by bmattioli

I definitely would NOT just ship an empty package as suggested. What if he's setting you p.

This.

Imagine this. You ship an empty package with a tracking number. Buyer receives empty package, does not open it. 3 weeks later, you send the real package. Buyer takes first package (unopened) to post office, opens it it front of postal employee and then files claim with eBay/PayPal for item not received.