White Plains Show disorganization creates for a bad experience

[Aquarian Sports Cards]

Gonna make this my last thought on the subject. I understand all the reasons for going public AFTER not receiving satisfaction, but what disadvantage is there in giving the company in question a chance? I believe all the responses in favor of social media outing of a company rely on a hypothetically unresponsive company.

[Chris-Counts]

I certainly would contact the offending party before going public if we had a disagreement over a private transaction. But this was a public event. If I host a public event, I would anticipate it getting reviewed publicly.

[VintageVinnie]

Exactly! ..and that's the difference.

[lowpopper]

Did anybody even contact Jimmy after all this?

1 phone call to his office is all that is/was needed.

[tschock]

IMO, the sequence of events SHOULD be the following:
A ) Customer has bad experience.
B ) Customer contacts responsible party to inform of bad experience.
C ) Customer allows responsible party to respond to bad experience.
D ) Customer can choose to then relay bad experience and how the responsible party addressed it in public (or not).

This tells other customers more about the customer and the responsible party than relaying the bad experience only.

[hcv123]

Originally Posted by Aquarian Sports Cards

Gonna make this my last thought on the subject. I understand all the reasons for going public AFTER not receiving satisfaction, but what disadvantage is there in giving the company in question a chance? I believe all the responses in favor of social media outing of a company rely on a hypothetically unresponsive company.

In my humble opinion, I believe the 2 paths are mutually exclusive. I believe it is anyone's right to share their personal experience (qualified as such) - be it on a public forum or otherwise. I also think it is an action step toward creating the change you want to see to contact a party responsible for making the choices that affect the potential change in experience
.
The experience (unfortunately for all involved) happened. Sharing about it could also give all involved an opportunity - The person who had the bad experience to receive some form of acknowledgement and amends, the person responsible for it to show how they step up to the plate (pun intended) to take care of a customer who had an experience less than the one they strive to provide.

It is rarely a single experience upon which someone gets a bad rep (Notice the number of people here sharing their experience with Jimmy at the same time as accepting at face value the OP's stated experience). Without shared experience it becomes more challenging to make an educated decision.

Thanks for listening!