eBay coupon psychosis!

[maddux311]

Then there are those that abuse eBay's return process when they use the coupon to purchase a similar item at a lower price and then return the other item that is priced higher without the coupon. I sold a card on August 18th for $900, item delivered the 22nd. The buyer started the return process on the 29th with Reason: Found better price.

[52ToppsMantle]

Originally Posted by maddux31

Then there are those that abuse eBay's return process when they use the coupon to purchase a similar item at a lower price and then return the other item that is priced higher without the coupon. I sold a card on August 18th for $900, item delivered the 22nd. The buyer started the return process on the 29th with Reason: Found better price.

In my opinion, a buyer should not be able to initiate a return via the "better price found" option.

I would be ticked off as well, (as a seller) with someone doing that to me.

[swarmee]

Depends on your settings. If you accept returns, you accept them for all possible reasons. If you don't accept returns, eBay can only force a return for Item Not As Described. So if their first volley to you was "found a better price" then you can refuse the refund and eBay will -generally- side with you.

[Lorewalker]

Originally Posted by swarmee

Depends on your settings. If you accept returns, you accept them for all possible reasons. If you don't accept returns, eBay can only force a return for Item Not As Described. So if their first volley to you was "found a better price" then you can refuse the refund and eBay will -generally- side with you.

In this same scenario couldn't the buyer still have returned the card simply by picking Not As Described and force the seller (who does not take returns) to take it back? My gut tells me that eBay, and if not eBay then paypal, sides with the buyer most of the time especially if the purchase was funded by a credit card. The terms are pretty loose for the buyer for Not As Described.

[swarmee]

Yes, if that's what they put as their reason for return in the first place: Item Not as Described. But they would have to explain why it's not as described. Some buyers will intentionally damage cards in order to return them.
But in this case, the buyer messaged the seller that they had buyers remorse (found better price elsewhere). eBay will side with the seller in this case, as long as the seller doesn't accept refunds.

[Lorewalker]

Originally Posted by swarmee

Yes, if that's what they put as their reason for return in the first place: Item Not as Described. But they would have to explain why it's not as described. Some buyers will intentionally damage cards in order to return them.
But in this case, the buyer messaged the seller that they had buyers remorse (found better price elsewhere). eBay will side with the seller in this case, as long as the seller doesn't accept refunds.

Yeah I understand in this example the buyer was honest because eBay affords such liberal return privileges. I figure it is pretty easy for buyers to make returns whether being honest or not. I have read in other places where buyers after 2 weeks return a graded card for Not As Described. I think eBay and paypal are pretty liberal with allowing returns whether a seller likes/permits it or not.

Thanks for the reply.

[swarmee]

In many of those cases, eBay will refund the buyer directly. Anything to keep their bad customers behaving badly...

[maddux311]

Originally Posted by swarmee

Yes, if that's what they put as their reason for return in the first place: Item Not as Described. But they would have to explain why it's not as described. Some buyers will intentionally damage cards in order to return them.
But in this case, the buyer messaged the seller that they had buyers remorse (found better price elsewhere). eBay will side with the seller in this case, as long as the seller doesn't accept refunds.

I accept returns though it is a double edged sword as you want to give a buyer assurance but there are those that abuse it. In this case, the buyer contacted me wanting to buy the card and asked for a discount(possible red flag I know). I let them know that I felt it was priced appropriately and on the high end for the grade. They ended up buying it and sent a note when paying to ship safe and secure. Fast forward to yesterday when I received an email from eBay that the return process was started. They buyer did not even worry with contacting me first. Needless to say that they will be blocked after I receive it back.