The new SGC is almost here!

[52ToppsMantle]

Originally Posted by T205 GB

After what was said on the floor of National I don’t think they have enough patches to plug the holes in their boat now.

What was said at the national, and how many holes in the boat are we talking about?

[Republicaninmass]

Are we talking....Titanic?

[canjond]

I don't know what was said but they were basically having technical issues the whole show. I was lucky enough that my submission somehow got through, albeit it took 2.5 days.

[Republicaninmass]

"Skynet had become self aware"

[vintagebaseballcardguy]

Originally Posted by Republicaninmass

"Skynet had become self aware"

It has to start somewhere...

Sent from my SM-G900V using Tapatalk

[KMayUSA6060]

The talk on the floor was how floored (pun intended) people were at how ill-prepared SGC seemed to be. I think the technology issues were forgiven, but the lack of information being provided regarding their big changes was a bit eye-opening.

[The Nasty Nati]

The numbering on the new SGC flips are so large they are almost comical. It seriously looks like the person designing the flips was a guy in his eighties who got sick of putting on his reading glasses.

And why get rid of the classic green? That was SGC's identity. I'll admit the black looks good, but that throws off the uniformity of literally millions of SGC flips over the last 20 years.

Collectors are OCD and these new black borders with the giant numbers stick out like a sore thumb compared to the old flips in people's collections.

My two cents. Go back to green. Keep the single digit numbering system but decrease the font size. And maybe increase security, like stronger plastic casing and some added security feature like a hologram on the flip.

I love SGC. I've only submitted to them, but these new changes are no bueno.

[the-illini]

Originally Posted by KMayUSA6060

The talk on the floor was how floored (pun intended) people were at how ill-prepared SGC seemed to be. I think the technology issues were forgiven, but the lack of information being provided regarding their big changes was a bit eye-opening.

This times about 1 million.

1. They designed a plan for submissions to be handled via computer and didn't think to check if there was wi-fi in the building. Now you can blame that on the I-X center I suppose but as someone who works in software development it is akin to being a marathon runner who forgets to tie their shoes and blames the shoe when they trip and fall.

2. They took on-site submissions for the entire show even after it became clear that they had literally no chance of fulfilling the time promises they were making

3. Every time you would go to check on an order, SGC would appease you by saying "check back in an hour or two". Finally I said to a rep that this was the fourth time I heard this and I wanted to just know the truth. I was told that yeah, tomorrow afternoon would be the best time to check.

4. They changed what they do and do not grade without informing the customer. For example, I know of a collector who was trying to submit some tickets for grading. He spent 20 minutes entering them into the new computer system, and asked for help finalizing the transaction. Someone comes up to him and says "Oh - we dont do tickets any longer"

5. Despite all of the computer problems, they had no problem getting their billing invoices processed. I had a charge to my CC before I had my cards back to me. They also charged me for same day service when it took me 3 days to get my stuff back

I like SGC and want them to work, but at this point I can't see using them again. I spent over 2 hours total at the show running to check on my cards and waiting for information. They need to get their shit together, and fast.

If I were Dave Forman I would personally spend this week calling everyone who submitted for on-site grading and apologize for their experience. It was beyond awful for the customer.

Chris Bland