Would You Leave A Negative?

[hcv123]

I think the alternative if you are not happy adding the cost of shipping a single jersey to the price of that jersey is to just say you want to cancel the other transaction and buy nothing, not expect that he is going to refund what amounts to almost half of what you bought. I understand your perspective - I think the seller is trying to do/offer what he thinks is right/reasonable. If that doesn't work for you, I think the option more fair to you both is to just cancel both transactions.

[pokerplyr80]

Originally Posted by hcv123

I think the alternative if you are not happy adding the cost of shipping a single jersey to the price of that jersey is to just say you want to cancel the other transaction and buy nothing, not expect that he is going to refund what amounts to almost half of what you bought. I understand your perspective - I think the seller is trying to do/offer what he thinks is right/reasonable. If that doesn't work for you, I think the option more fair to you both is to just cancel both transactions.

I agree, either you want the 1 jersey at the price you won it for with the shipping charge, or you don't. Either way, tell the seller what you want. Since it was his mistake he should accommodate you in some way. If he refuses, that is when negative feedback would be appropriate.

[ibuysportsephemera]

Originally Posted by pokerplyr80

I agree, either you want the 1 jersey at the price you won it for with the shipping charge, or you don't. Either way, tell the seller what you want. Since it was his mistake he should accommodate you in some way. If he refuses, that is when negative feedback would be appropriate.

I did tell him what I wanted....see the actual correspondence. I wanted a refund on the shipping and he ignored me. I already paid for the jersey and it has been shipped.

I was hoping to be treated the way I would have treated my customers under the same scenario. Wishful thinking.

Jeff

[pokerplyr80]

Originally Posted by ibuysportsephemera

I did tell him what I wanted....see the actual correspondence. I wanted a refund on the shipping and he ignored me. I already paid for the jersey and it has been shipped.

I was hoping to be treated the way I would have treated my customers under the same scenario. Wishful thinking.

Jeff

The time to negotiate something better on the shipping because of the inconvenience of his mistake has passed. If it was that big of a deal I suspect you would have mentioned your issue again before paying. It's an unfortunate situation, but a pretty minor inconvenience in my opinion. I would just enjoy the one Jersey you're getting and not leave feadback for this transaction.

[CobbSpikedMe]

I've only ever left negative feedback once when a seller actually bent a collectible I won to fit it in the box they shipped it in. I was a bit shocked and pissed so I left negative. Haven't done it again since.

I don't think this is a negative type situation since the seller did try to make it right by refunding you and apologizing for the mistake.

[ibuysportsephemera]

Originally Posted by hcv123

I think the alternative if you are not happy adding the cost of shipping a single jersey to the price of that jersey is to just say you want to cancel the other transaction and buy nothing, not expect that he is going to refund what amounts to almost half of what you bought. I understand your perspective - I think the seller is trying to do/offer what he thinks is right/reasonable. If that doesn't work for you, I think the option more fair to you both is to just cancel both transactions.

I would have been happy with winning the 1 jersey had I been outbid on the other auctions. I always consider the cost of shipping as part of the purchase price. I tried for more than 1 jersey so as to save on shipping and in the process helped him realize greater prices on multiple items. You would think by that alone he would have been appreciative.

The bottom line on this whole thing is that it sucks to be the successful bidder on 2 items (which was my game plan), be issued a combined invoice, pay immediately and then be told that the seller screwed up and shipped my item to someone else.


Jeff

[markf31]

Originally Posted by ibuysportsephemera

I would have been happy with winning the 1 jersey had I been outbid on the other auctions. I always consider the cost of shipping as part of the purchase price. I tried for more than 1 jersey so as to save on shipping and in the process helped him realize greater prices on multiple items. You would think by that alone he would have been appreciative.

The bottom line on this whole thing is that it sucks to be the successful bidder on 2 items (which was my game plan), be issued a combined invoice, pay immediately and then be told that the seller screwed up and shipped my item to someone else.


Jeff

You're right, it does suck to have won an auction and paid, only then to have found out that because of a mistake by the seller you dont get the item you won.

You keep bringing up the fact that your bidding on other items you didnt win, helped the seller realize greater prices on multiple items and because of that he should have done more to compensate you for his mistake and your disappointment.

Looking at the handful of Mets jerseys he had ending that night, maybe you helped his realized prices by a couple bucks, but I wouldnt think it was more than that. Would a refund of an extra $3 have helped ease your disappointment and have satisfied you?

[ibuysportsephemera]

Originally Posted by markf31

You're right, it does suck to have won an auction and paid, only then to have found out that because of a mistake by the seller you dont get the item you won.

You keep bringing up the fact that your bidding on other items you didnt win, helped the seller realize greater prices on multiple items and because of that he should have done more to compensate you for his mistake and your disappointment.

Looking at the handful of Mets jerseys he had ending that night, maybe you helped his realized prices by a couple bucks, but I wouldnt think it was more than that. Would a refund of an extra $3 have helped ease your disappointment and have satisfied you?

Mark...good question...if you knew me, you would know that it is not at all about the money. As I have said earlier in the thread, I was hoping to be treated the way I would have treated my customer in the same scenario. It annoyed me that he initially forgot to refund the extra $2 and then he totally ignored my statement that I was not happy. That is what this is really about, bad customer service...not a few dollars.


Jeff

[Tabe]

Originally Posted by ibuysportsephemera

Mark...good question...if you knew me, you would know that it is not at all about the money. As I have said earlier in the thread, I was hoping to be treated the way I would have treated my customer in the same scenario. It annoyed me that he initially forgot to refund the extra $2 and then he totally ignored my statement that I was not happy. That is what this is really about, bad customer service...not a few dollars.


Jeff

These are $20 jerseys. You didn't really drive up the price. I think you should accept he made a mistake, take the refund issued, and move on. No negative is warranted.

[Eric72]

Originally Posted by hcv123

I think the alternative if you are not happy adding the cost of shipping a single jersey to the price of that jersey is to just say you want to cancel the other transaction and buy nothing, not expect that he is going to refund what amounts to almost half of what you bought. I understand your perspective - I think the seller is trying to do/offer what he thinks is right/reasonable. If that doesn't work for you, I think the option more fair to you both is to just cancel both transactions.

I agree with this.