Are all Ebay Shoppers Stupid??

D. Bergin · #1 03-22-2018, 02:59 PM

The ultimate answer from both a buyer and a seller standpoint is that Ebay's Shopping Cart software is not intuitive, has a million glitches (just like the rest of Ebay), and can appear different depending on what browser you are using, what app you are using, what listing software you are using, etc., etc., etc..

Instead of simplifying what works, Ebay just pumps out 8 more pages of rules to complicate things and squeeze us just a little bit more, two or three times a year.

Instead of streamlining, Ebay's engineers just build on top of what's already there, so there's more chances of things glitching and not as much of a chance to un-knot the clumsy power cord they've created.

Somebody was on the right track. Ebay doesn't care. As a matter of fact, they prefer it that way. Every time a seller has to refund shipping costs to a buyer because of a shopping cart issue, or because they didn't get a chance to combine before payment was made, Ebay keeps their chunk of the Shipping fee. You get the Paypal portion back, but unless you want to waste an hour or more of your life on the phone with Ebay to correct the situation, you're never going to see that 10% cut back.

cardinalcollector · #2 03-22-2018, 03:02 PM

Quote:

Originally Posted by D. Bergin

The ultimate answer from both a buyer and a seller standpoint is that Ebay's Shopping Cart software is not intuitive, has a million glitches (just like the rest of Ebay), and can appear different depending on what browser you are using, what app you are using, what listing software you are using, etc., etc., etc..

Instead of simplifying what works, Ebay just pumps out 8 more pages of rules to complicate things and squeeze us just a little bit more, two or three times a year.

Instead of streamlining, Ebay's engineers just build on top of what's already there, so there's more chances of things glitching and not as much of a chance to un-knot the clumsy power cord they've created.

Somebody was on the right track. Ebay doesn't care. As a matter of fact, they prefer it that way. Every time a seller has to refund shipping costs to a buyer because of a shopping cart issue, or because they didn't get a chance to combine before payment was made, Ebay keeps their chunk of the Shipping fee. You get the Paypal portion back, but unless you want to waste an hour or more of your life on the phone with Ebay to correct the situation, you're never going to see that 10% cut back.

Totally agree, on point 100%

D. Bergin · #3 03-22-2018, 03:02 PM

Ebay also mysteriously changes the defaults on sellers shipping settings on the regular, and they seller never knows whats going on until they start getting complaints and have to go uncheck settings they never set to begin with.

Just trying to find where these settings are, takes up an ungodly amount of your time.

Exhibitman · #4 03-22-2018, 03:16 PM

I must have mine set up pretty well because I haven't had these issues. The combined shipping works automatically. The only time it doesn't is when I have a buyer who wants more than one item and they close days apart. Those buyers sometimes jump the gun and pay for the closed items before they're done. If that happens and I can combine in one package I will and then will refund the extra cost.

Maybe the issue is with flat rate shipping with no automatic provision for additional items? I add an incremental cost for additional cards and it seems to work perfectly.

Northviewcats · #5 03-22-2018, 06:49 PM

You can refund a buyer for combining shipping through Paypal, but in order to get a refund for the fees eBay charges on shipping you have to call them up on the phone and request the refund.

I just had a buyer purchase 14 items from me and he paid immediately. I refunded him $34.00 in shipping fees to combine the order into one package through Paypal.

I then called eBay (waited in line for 10 minutes) and they refunded me $3.80. I asked if there was any other way to receive a refund and they said no, you have to call. I imagine most sellers don't bother and eBay pockets the loose change.

Hope this information helps.

Joe

Buythatcard · #6 03-22-2018, 06:55 PM

Quote:

Originally Posted by Northviewcats

You can refund a buyer for combining shipping through Paypal, but in order to get a refund for the fees eBay charges on shipping you have to call them up on the phone and request the refund.

I just had a buyer purchase 14 items from me and he paid immediately. I refunded him $34.00 in shipping fees to combine the order into one package through Paypal.

I then called eBay (waited in line for 10 minutes) and they refunded me $3.80. I asked if there was any other way to receive a refund and they said no, you have to call. I imagine most sellers don't bother and eBay pockets the loose change.

Hope this information helps.

Joe

That is very disturbing. I never realized that eBay was keeping the loose change. I refund shipping costs to buyers several times a week whenever they pay for each item separately. Multiply that by all the other sellers who were not aware of that. eBay owes us some serious cash.

edjs · #7 03-22-2018, 07:51 PM

I can't speak for all eBay buyers, but I know I am.

ALR-bishop · #8 03-22-2018, 09:23 PM

Quote:

Originally Posted by edjs

I can't speak for all eBay buyers, but I know I am.

Me too. Just let me know if you don�t want my stupid money

savedfrommyspokes · #9 03-22-2018, 07:51 PM

Quote:

Originally Posted by Buythatcard

That is very disturbing. I never realized that eBay was keeping the loose change. I refund shipping costs to buyers several times a week whenever they pay for each item separately. Multiply that by all the other sellers who were not aware of that. eBay owes us some serious cash.

I have called ebay concerning refunds for FVFs on s/h and had the same results as Joe on larger amounts I have refunded back to a single buyer. However, with the daily situation of a buyer paying separately for two cards, I ship together and refund back the extra s/h less the second PP transaction fee (30 cents) and the ebay FVFs on the extra s/h paid (30 cents). While I do not like having to pass costs onto buyers, I am not going to spend my time calling ebay daily for this small amount of money. But, if I refund back the extra 60 cents each time, by the end of the year, I would have refunded back several hundred dollars of extra fees I was not the cause of.

The loose change does add up.

Buythatcard · #10 03-22-2018, 08:27 PM

Quote:

Originally Posted by savedfrommyspokes

I have called ebay concerning refunds for FVFs on s/h and had the same results as Joe on larger amounts I have refunded back to a single buyer. However, with the daily situation of a buyer paying separately for two cards, I ship together and refund back the extra s/h less the second PP transaction fee (30 cents) and the ebay FVFs on the extra s/h paid (30 cents). While I do not like having to pass costs onto buyers, I am not going to spend my time calling ebay daily for this small amount of money. But, if I refund back the extra 60 cents each time, by the end of the year, I would have refunded back several hundred dollars of extra fees I was not the cause of.

The loose change does add up.

I like this idea.

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