I’m done

[chalupacollects]

You might wonder how quick they clean this up if customers start charging back their credit card transactions for not providing the services at the stated times?

Banks and credit card processors do not take kindly to massive amounts of chargebacks...

[rainier2004]

Originally Posted by chalupacollects

You might wonder how quick they clean this up if customers start charging back their credit card transactions for not providing the services at the stated times?

Banks and credit card processors do not take kindly to massive amounts of chargebacks...

Can this be done? I'm just asking as I have no idea. The card still gets graded but not in the time table they quote...seems like psa failed to live up to their end of the contract. It also seems that lower rates would be applicable at that point requiring a credit to the card. Jeff? Adam?

[Republicaninmass]

They have changed ALL turnaround times to estimated.

[conor912]

Originally Posted by Republicaninmass

They have changed ALL turnaround times to estimated.

Sounds like PSAs new slogan should be "we'll get your card back to you at some point, and when we do we'll be fairly sure it's authentic and unaltered".

Sounds like a solid offering.

[Republicaninmass]

Originally Posted by conor912

Sounds like PSAs new slogan should be "we'll get your card back to you at some point, and when we do we'll be fairly sure it's authentic and unaltered".

Sounds like a solid offering.

Or PSA/DNA " we'll failed 80% of everything, so keep resubmitting and eventually some will pass"

[chalupacollects]

Originally Posted by Republicaninmass

They have changed ALL turnaround times to estimated.

Yes that may be so.. however, you are being charged by estimated time/service levels and the argument with your credit card issuer is "they are charging me for 10 day service level, my order did not get processed for 40 days." The card issuer usually agrees with the customer especially with egregious delays such as this...remember its not like they are waiting for parts or supplies from vendors and while PSA may be able to get away with say 11-15 days on a 10 day submittal with a voucher or two to drop it, 40 days I would guess wouldn't fly and you would win, get a credit back and PSA would lose out..

If enough people do that they will change for sure as part of their credit card pricing is based on chargeback ratios... and an increase for that reason will certainly sting...

[Stampsfan]

Thanks to all for the insight. Not being a lawyer, this makes an interesting read. Essentially paying for a service (in terms of time) that they basically do not deliver on.

If the turnaround times for the "fast" service is that far out, has it made all levels behind?

Thanks for the link to the CU page, and the message from Joe O. One comment I found interesting is the following:
"We need to make sure that every person handling the collectibles are properly trained, and that training can take time."

Seriously, how hard is it to train someone on how to grade a card? Here are the 5, 10, or 15 things we look at (I have no idea), and here are the tools we supply you to do this. I think putting a Big Mac might be slightly less complicated.

I can only take a perspective from what I do for a living, which is IT system deployment and implementation. It's not like these folks are being trained on the latest SAP release, or an Oracle Financials system implementation.

[BabyRuth]

My experience with PSA - submitted a 1967 Planet of the Apes pack in unbelievable Gem Mint shape - it came back in a PSA 8 holder with a nice big tear in one of the corners. The slabbing of the pack reduced the value by 75%.
What a deal!!!!
I have never dealt with their professional services after that incident.

I also don't understand the fascination with PSA. How nice of a card can we stick in our holder and throw a "1" on the slab. Who needs 'em. My business all goes to SGC. Much more realistic grades.

[bobbyw8469]

Yes...their treatment of their customers is definitely making me rethink using them in the near future. I know I got the group sub going on, but damn. I really don't like how they are treating people.

[frankbmd]

Originally Posted by Stampsfan

Thanks to all for the insight. Not being a lawyer, this makes an interesting read. Essentially paying for a service (in terms of time) that they basically do not deliver on.

If the turnaround times for the "fast" service is that far out, has it made all levels behind?

Thanks for the link to the CU page, and the message from Joe O. One comment I found interesting is the following:
"We need to make sure that every person handling the collectibles are properly trained, and that training can take time."

Seriously, how hard is it to train someone on how to grade a card? Here are the 5, 10, or 15 things we look at (I have no idea), and here are the tools we supply you to do this. I think putting a Big Mac might be slightly less complicated.

I can only take a perspective from what I do for a living, which is IT system deployment and implementation. It's not like these folks are being trained on the latest SAP release, or an Oracle Financials system implementation.

Internal Memo from Joe O:

Due to our backlog of items to be graded, graders lunch breaks are being temporarily suspended until we catch up. However, to be humane, big macs will now be served in the grading room. Remember the appropriate grade reductions for sauce, cheese and onions on the cards you are grading.

BM1.jpeg

BM 2.jpeg

BM 3.jpeg

BM3.jpeg

[CrackaJackKid]

I got told a new one today...apparently your turnaround time doesn’t start till 24hrs after they enter it in their system. They have always told me it had started once entered in the system. Just another excuse to get a extra day outta ya.