Opinions needed; when seller renegs

[Sean]

Originally Posted by Ronnie73

I've had an issue with one seller, Deans Cards. I say the name because it is what it is. The problem was I did a Buy It Now on ebay as soon as the card was listed and paid for it at the same time. The next day I get a refund and was told the card sold on their website. Now this can be exactly what happened and I did get a refund but it was a card I had been searching for many years. I didn't leave any feedback in a case such as this. I understand many sellers have websites and ebay stores with the same cards listed and this kind of thing happens. The only thing is, that it's very difficult to forget.

I won a card from Kruk Cards in an eBay auction. It sold for $380, after a similar card had sold for $525 two weeks earlier. Kruk cancelled the next day, saying the card had been "listed in error" and that they didn't have it any longer. I left them a neg and never did any business with them again.

[Jim65]

I had a seller cancel my sale after it was paid for, I neg`d him and moved on.

[swarmee]

Originally Posted by Sean

I won a card from Kruk Cards in an eBay auction. It sold for $380, after a similar card had sold for $525 two weeks earlier. Kruk cancelled the next day, saying the card had been "listed in error" and that they didn't have it any longer. I left them a neg and never did any business with them again.

Same seller, I bought a pallet of uncut sheets (like 500) and krukcards said they lost them and refunded my money. It took them about a week to realize they weren't in the warehouse anymore. I buy very sparingly from them, like once every 5 years.

[mechanicalman]

Originally Posted by Sean

I won a card from Kruk Cards in an eBay auction. It sold for $380, after a similar card had sold for $525 two weeks earlier. Kruk cancelled the next day, saying the card had been "listed in error" and that they didn't have it any longer. I left them a neg and never did any business with them again.

Same seller, almost same issue. I had a 4-figure card in my watchlist that went on sale so I quickly did a BIN. Was told the card was "no longer in their inventory" and had my money refunded. I figured they didn't mean to discount said card and made up a lie to get out of the situation. So I left a negative. If they had been honest, I would not have had a problem. Almost all of their NEGs are the same issue. And of course, the card that was "missing" was back on ebay a month later. I won't deal with dishonest sellers.

[Aquarian Sports Cards]

As a seller I have unfortunately had the "oops I sold it live" situation, I think twice. I normally am very good about updating my ebay store while at a show, but occasionally I get too busy and don't get back to a given card, It sucks when it happens and I usually offer an additional discount on any replacement item as an apology.

[glynparson]

to just unilaterally give a seller a negative for canceling a sale is BS. Sellers are humans and can make mistakes. Holding people to the impossible standard of perfection is a pile of horse manure. Hope all those who have done so with out proper provocation are perfect at their jobs and don't get a strike at work for a possible innocent mistake. After you collect more info a negative may be warranted but not simply because an error was made. Those instances where the card gets relisted at higher values obviously warrants a negative as does someone where this happens repeatedly.

[Leon]

Originally Posted by glynparson

to just unilaterally give a seller a negative for canceling a sale is BS. Sellers are humans and can make mistakes. Holding people to the impossible standard of perfection is a pile of horse manure. Hope all those who have done so with out proper provocation are perfect at their jobs and don't get a strike at work for a possible innocent mistake. After you collect more info a negative may be warranted but not simply because an error was made. Those instances where the card gets relisted at higher values obviously warrants a negative as does someone where this happens repeatedly.

Some are honest mistakes and others are BS Glynn. The negs I gave were for 2 canceled sales because the seller said they were told the cards were fake. Then they relisted them again individually and with different prices. Also, they used an ebay id that was almost identical to their original one. Some sellers deserve negs for their actions.....a few don't. But giving them a free for all pass is BS too.

[Ronnie73]

Originally Posted by Leon

Some are honest mistakes and others are BS Glynn. The negs I gave were for 2 canceled sales because the seller said they were told the cards were fake. Then they relisted them again individually and with different prices. Also, they used an ebay id that was almost identical to their original one. Some sellers deserve negs for their actions.....a few don't. But giving them a free for all pass is BS too.

I agree with Leon, but I do really hate giving negative feedback. If the proof is there, then yes, it's a negative. My problem is sometimes the proof does not show its self in time for proper feedback. In those cases, I usually leave no feedback but a silent customer is worse than a complaining customer. A silent customer usually never comes back but a complaint can be worked on. I'm in the auto repair business and I jump at the chance to fix a complaint or issue that one of my customers may have. At least I know they will be back for more work but if someone has an issue and never tells me or gives me a chance to fix the issue, that's a customer lost for good.

I've been lucky you could say. Nearly all transactions go well. I do however stay away from "red flags" and "to good to be true" auctions and sales. It also helps that I'm always willing to pay a fair price while not looking for any cherries on top.

[slidekellyslide]

Originally Posted by glynparson

to just unilaterally give a seller a negative for canceling a sale is BS. Sellers are humans and can make mistakes. Holding people to the impossible standard of perfection is a pile of horse manure. Hope all those who have done so with out proper provocation are perfect at their jobs and don't get a strike at work for a possible innocent mistake. After you collect more info a negative may be warranted but not simply because an error was made. Those instances where the card gets relisted at higher values obviously warrants a negative as does someone where this happens repeatedly.

Mostly agree with this statement. I accidentally listed a large lot of vintage Star Wars toys with a $9.99 BIN...it was supposed to be an auction. When you use ebay's listing software it always stays with the last template you used, I forgot I had listed some postcards with BINs. The person who hit the BIN was not happy when I told him that it was clearly a mistake, but he told me he was going to sue me, that ebay's listings were a contract, et cetera. I apologized, but he still left me a negative for what was CLEARLY a mistake. The lot ended up selling for over $500 when I relisted it correctly.

[bmattioli]

Originally Posted by slidekellyslide

Mostly agree with this statement. I accidentally listed a large lot of vintage Star Wars toys with a $9.99 BIN...it was supposed to be an auction. When you use ebay's listing software it always stays with the last template you used, I forgot I had listed some postcards with BINs. The person who hit the BIN was not happy when I told him that it was clearly a mistake, but he told me he was going to sue me, that ebay's listings were a contract, et cetera. I apologized, but he still left me a negative for what was CLEARLY a mistake. The lot ended up selling for over $500 when I relisted it correctly.

Sorry, I would have been peeved as well.. When I list an item I review it just in case.. Once you hit that "List It" option to me your liable..

[slidekellyslide]

Originally Posted by BruceM

Sorry, I would have been peeved as well.. When I list an item I review it just in case.. Once you hit that "List It" option to me your liable..

Really? You would have been "peeved" at a clear mistake? Would you also have threatened to sue me?