What the hell is the deal with this PWCC auction

[slidekellyslide]

Originally Posted by JustinD

+1 billion

edited to add: The one thing I miss from hiding the bidder ID's of winners is the expletive laced diatribes people would send you through eBay messages if you sniped them in the early days. Granted sniping was risky business in the dial-up days because of slooooooow connections, but those messages were hilarious.

I had forgotten about stuff like that. I only recall it happening to me once where the underbidder contacted me. They called me a "Cheater."

[tschock]

Originally Posted by slidekellyslide

I had forgotten about stuff like that. I only recall it happening to me once where the underbidder contacted me. They called me a "Cheater."

Sorry, Dan. I mistyped. I meant "Cheetah", you quick little animal you. At least that's how we say it on Long-g Island.

[slidekellyslide]

This is why PWCC made a huge mistake in putting a defined number on bid retractions. They are being pressured here to ban a bidder who has spent thousands of dollars with them so far this year. They do it and they lose out on a lot of money, they don't do it and they look like hypocrites.


PWCC has sway with ebay, they should be lobbying them to allow sellers to automatically block bidders with bid retractions. I guarantee serial rectractors would cease to exist.

[Brent Huigens]

It is true that one of the bidders in this listing exceeds our threshold of bid retractions. We have been in close contact with him/her due to the concerning retractions on this listing. In this case we have a somewhat naïve bidder
using bid retractions inconsiderately but not maliciously. He/she has won and paid for almost $60k in the last three months with PWCC which demonstrates his/her follow through with his/her purchases.

We have explained our policies to this bidder and the inheritant damage that bid retractions cause to the auction environment which has been met with apologies and understanding and agreement to refrain from retracting moving forward. With this in mind we believe the bidder's bid retraction count will improve and we have decided to allow this bidder to continue to bid. If we notice more retractions by this user ID it will be blocked.

Yesterday we held a conference call with the eBay Trust & Safety team to show this as a case study of the fundamental brokenness of the the bid retraction tool and how it can enable otherwise good members of the community to act in a way that is disruptive.

Betsy Huigens
PWCC Auctions

[Peter_Spaeth]

"There are a few exceptions, a few provisos and a couple of quid pro quos”- Genie (aka Robin Williams in Disney’s Aladdin).

See footnote 1 to the policy for non-malicious retractions.

EDITED TO ADD: pitiful, IMO.

[ruth-gehrig]

It seems as PWCC will have a response defending their position regardless

[ALR-bishop]

Inconsiderate but not malicious. I wonder how many different types of retractions there are in total.

[Peter_Spaeth]

Originally Posted by ruth-gehrig

It seems as PWCC will have a response defending their position regardless

That's what they do. Spin and excuse.

[botn]

Just a wild guess but I think Trust and Safety is just as "frustrated" by the bid retraction/auction manipulation as Brent is.

[Peter_Spaeth]

Originally Posted by Brent Huigens

We have explained our policies to this bidder and the inheritant damage that bid retractions cause to the auction environment which has been met with apologies and understanding and agreement to refrain from retracting moving forward. With this in mind we believe the bidder's bid retraction count will improve and we have decided to allow this bidder to continue to bid. If we notice more retractions by this user ID it will be blocked.

You meant "inherent" damage not "inheritant" damage but for PWCC to be explaining the harm of bid retractions to someone, in light of its track record of a slow and reluctant and excuse-laden response to the issue and even now blatantly admitting to making exceptions to its own supposed policy for people who spend a lot of money, is IMO unbelievably hypocritical. It seems you folks will say anything.

[calvindog]

Originally Posted by Peter_Spaeth

You meant "inherent" damage not "inheritant" damage but for PWCC to be explaining the harm of bid retractions to someone, in light of its track record of a slow and reluctant and excuse-laden response to the issue and even now blatantly admitting to making exceptions to its own supposed policy for people who spend a lot of money, is IMO unbelievably hypocritical. It seems you folks will say anything.

Fraud occurs daily in their auctions and they've been caught in multiple lies on this board -- and have admitted to past fraud in their auctions. I think it's fair to conclude that Brent and Betsy are part of the problem and not part of the solution to eBay fraud.

[bigfish]

Originally Posted by Brent Huigens

It is true that one of the bidders in this listing exceeds our threshold of bid retractions. We have been in close contact with him/her due to the concerning retractions on this listing. In this case we have a somewhat naïve bidder
using bid retractions inconsiderately but not maliciously. He/she has won and paid for almost $60k in the last three months with PWCC which demonstrates his/her follow through with his/her purchases.

We have explained our policies to this bidder and the inheritant damage that bid retractions cause to the auction environment which has been met with apologies and understanding and agreement to refrain from retracting moving forward. With this in mind we believe the bidder's bid retraction count will improve and we have decided to allow this bidder to continue to bid. If we notice more retractions by this user ID it will be blocked.

Yesterday we held a conference call with the eBay Trust & Safety team to show this as a case study of the fundamental brokenness of the the bid retraction tool and how it can enable otherwise good members of the community to act in a way that is disruptive.

Betsy Huigens
PWCC Auctions

Not sure where the confusion is??

Toby Petersen

[Aquarian Sports Cards]

Originally Posted by bigfish

Not sure where the confusion is??

Toby Petersen

Let's see, I'm confused by the fact that after the kind explanation, for which no proviso was made in their "rules", the bidder has since retracted ANOTHER bid. I am confused by their failure to enforce THEIR OWN policy by the letter of the law they set forth, and I am confused by "inheritant" but that could just be a personal problem.

[Peter_Spaeth]

Inheritant -- one who inherits?

[BeanTown]

Maybe PWCC should just ban everyone that goes on any forum and complains about them. Just stop bidding and problem solved.

[Peter_Spaeth]

Originally Posted by BeanTown

Maybe PWCC should just ban everyone that goes on any forum and complains about them. Just stop bidding and problem solved.

I have an even better idea. Maybe PWCC should just be truthful, or not speak at all.