PayPal case opened against me by buyer

[VintageBen]

Originally Posted by swarmee

Get your documents in order:
1) Where the item was sold from (eBay, board message, emails, etc).
2) Find your tracking number to prove delivery.

There is a scam going around because eBay auctions only stay in eBay's history for two months. So sellers enter the tracking number there, to prove the item was delivered, and normally throw out the tracking receipt once the item shows delivered. So if they get a PayPal chargeback between 3-6 months, 90% of sellers won't have the tracking number to prove it was delivered.
My expectation is that PayPal will either force you to take the return, or they'll refund the buyer out of their own pocket and possibly lock the buyer's account.

January 5, 2017, 12:03 pm Delivered, In/At Mailbox TOMS RIVER, NJ 08757
Your item was delivered in or at the mailbox at 12:03 pm on January 5, 2017 in TOMS RIVER, NJ 08757.
January 5, 2017, 9:26 am Out for Delivery TOMS RIVER, NJ 08757
January 5, 2017, 9:12 am Sorting Complete TOMS RIVER, NJ 08757
January 5, 2017, 3:31 am Arrived at Post Office TOMS RIVER, NJ 08753
January 4, 2017, 10:32 pm Departed USPS Destination Facility KEARNY, NJ 07032
January 4, 2017, 9:38 pm Arrived at USPS Facility KEARNY, NJ 07032
January 4, 2017, 6:00 am Departed USPS Facility LOUISVILLE, KY 40231
January 3, 2017, 11:25 pm Arrived at USPS Origin Facility LOUISVILLE, KY 40231
January 3, 2017, 10:10 pm Accepted at USPS Origin Facility LOUISVILLE, KY 40229
January 3, 2017, 7:57 pm Shipping Label Created, USPS Awaiting Item LOUISVILLE, KY 40229
January 3, 2017 Pre-Shipment Info Sent to USPS, USPS Awaiting Item


I found the tracking... it was delivered. ughhhhhhhhhhhh

[D.P.Johnson]

The buyer may have forgotten they bought the item. I had something similar happen before.

A guy bought an item from me, and when his wife saw the charge, she asked him about it and he told her he didn't remember buying anything. She thought the charge was fraudulent, so she opened up a case with PP. I sent her a message with the pertinent purchase information and she dropped the case.

[VintageBen]

Originally Posted by D.P.Johnson

The buyer may have forgotten they bought the item. I had something similar happen before.

A guy bought an item from me, and when his wife saw the charge, she asked him about it and he told her he didn't remember buying anything. She thought the charge was fraudulent, so she opened up a case with PP. I sent her a message with the pertinent purchase information and she dropped the case.

I can't message the seller because the item sold 3 months ago and eBay only tracks sales for 2 months.

[ramram]

Originally Posted by VintageBen

I can't message the seller because the item sold 3 months ago and eBay only tracks sales for 2 months.

Go into your Paypal account and look up the transaction and it should have the buyer's email address.

Rob M

[jfkheat]

Originally Posted by ramram

Go into your Paypal account and look up the transaction and it should have the buyer's email address.

Rob M

I don't know is contacting the buyer via their email is a good idea.
James

[VintageBen]

Just got off the phone with PayPal.... thanks for that advice... so they state that buyer:bobkats151 is disputing the charge with their credit card company. I told the representative everything that I have stated previously. He thought the situation was ridiculous as well. The representative also stated that PayPal wins most of the cases of this type. I sent them documentation of all info regarding the situation.


I think I will be alright.


Now lets get back to talking about cards.

[hcv123]

Regardless what the outcome ends up being - you are on the right side of this - regardless of what FUpaymepal says!! I would try to get someone on the phone asap - before you see a message that they have "decided" the issue without your input. All of that said - it's $100 and not worth losing sleep over - do your best to show what's right and facilitate a just outcome - let go of the results and move on in peace.
I don't recall the steps to blocking a bidder, but if you google "blocking a bidder on ebay" I am sure you will find a set of instructions.

good luck and keep us posted.

Howard

[HawkFan70]

I just sent something to Toms River yesterday....think I'll keep the USPS receipt.

Good luck with this case. It seems crazy that they could go back that far and try to make a return.

[VintageBen]

seller id was/is bobkats151

[HawkFan70]

Thanks, Ben. Luckily that was not the guy that won my card this week.

To block a bidder you just need to go to My Ebay Account/Site Preferences and then select Buyer Requirements. Click the Show and then Edit button and then go to the bottom of the page. On the far right, there is a link to "blocked list" where you can enter his User ID.

I've only had to do that for a couple of folks that didn't pay after winning an auction.

Good luck!

[jfkheat]

Paypal allows buyers to file a claim up to 180 days after the transaction. As mentioned, I would call Paypal before the decision is made to refund the money. If the buyer says they didn't authorize the claim then they shouldn't have the item. That could end up being an issue.
James

[D. Bergin]

Originally Posted by VintageBen

seller id was/is bobkats151

They have several feedback over the past month, so they are still an active buyer.

[packs]

eBay has a fail safe for this stuff. If someone made a buy without consent they would have to not only have the eBay user password but the paypal password as well. Nothing about what the buyer says makes any sense.

[minibatsman]

pay pal will side with the buyer?.
pay pal is there to protect the buyer right or wrong. you will get that card back.

[mintacular]

In almost 10 years of buying and selling, I had this charge back issue this week for the first time. Only a $20 transaction but it dropped by paypal balance into the negative, not sure if I will get a fee for this. According to eBay it was "delivered" other than that I don't have documentation as I usually throw my receipts away within a month.... Not sure what will happen, but know I sent this card. Sent the buyer an email. Was also interesting that his email address on yahoo had two "h"s in yahoo like yahhoo

[egbeachley]

Geez. Never throw away postal receipts. Throw them in an envelope by year. Just as easy and you never know if you will need them for an IRS audit.

[rednecksims]

So it's not paypal siding with the buyer it's the credit card company. So a few things can cause this. If the person had their credit card stolen they will dispute all claims. If the person reports it as an unrecognized charge they will dispute it. If ruled in the buyers favur, due to the seller having proof of delivery, PayPal will repay out of Paypals pocket.

[Stampsfan]

Originally Posted by D.P.Johnson

The buyer may have forgotten they bought the item. I had something similar happen before.

A guy bought an item from me, and when his wife saw the charge, she asked him about it and he told her he didn't remember buying anything. She thought the charge was fraudulent, so she opened up a case with PP. I sent her a message with the pertinent purchase information and she dropped the case.

That charge was probably stuck between the hotel room she never stayed at and the flowers she never received.

Funny that she worried about a baseball card...

[Buythatcard]

Atleast once a month, I get a buyer who says that they never received item even though tracking info says it was delivered. I also have had buyers who wanted to return their items after the 14 days which goes beyond the 14 days stated in my listings.

Several times they opened Paypal case against me. If the item was returned within 14 days for any reason, I have no problem giving them a refund. If they open a case for any of the reasons that I mentioned in first paragraph, then I would respond to the case online. In addition, I call Paypal directly. This is important to speak to a live person. If you are in the right, they will investigate the case. If the Seller has done everything right, they will usually go in their favor. Also, make sure that you block the Buyer so you don't have to deal with them again.

There are a lot of people out there trying to rip Sellers off. As a Seller, you need to keep your tracking records and be aggressive by calling Paypal or eBay(depending on where the case is open). It has worked for me.

[Exhibitman]

Just added him to my blocked list. Thanks for posting the ID.

Any time anyone runs into an a-hole eBay bidder it should be reported here so all of the other sellers can block the jerk. If eBay and PayPal won't take steps to address these scammers then we need to do it ourselves. Unfortunately, knee-capping is not realistic.

[VintageBen]

This is cray!!

[VintageBen]

What the what