PWCC and Bid Retractions

[Peter_Spaeth]

Originally Posted by Brent Huigens

Historically, our process for identifying bidders with a high number of bid retractions has been to 1) investigate bidders who retract a bid on our auctions, and 2) spot check bidders on a range of items we have for sale. We have a database of almost 4000 instances of a bid retraction, a bidder with a high number of retractions, string bidding, and unpaid items. We have over 2000 user IDs blocked.

It is true that there is significant opportunity to improve our practices, and we have taken the necessary steps to take our monitoring to the next level.

First, we hired a full-time customer service and bid monitoring representative. Her job is to promptly answer email, phone calls, and review bid activity on our auctions. She takes action on all notifications of bid retractions that we receive from eBay real time as well as spot checks our listings for bidders with a high number of bid retractions, zero-feedback bidders, and low-feedback bidders. I am also assisting in this process. She started working with PWCC in the second week of January and is now fully engaged in her role in monitoring auctions.

Second, we hired a full-time web developer. He is responsible for managing and optimizing our website, which has a significant role in our operations. Some of you may have noticed recent updates to our Client Portal. He is currently exploring the information provided through eBay's API and has the task of identifying a way to automate our bid monitoring procedures. We are hopeful that he can take the human component out of bid monitoring - or at least help us do our job better.

As always, thank you for the feedback!

Betsy Huigens

I would suggest your employee prioritize the highest value auctions which is where the most suspicious activity, or at least the most impactful, is going to occur. I found the Trout 26 retraction bidder in about two minutes, as I said.

[Neal]

It would be great if PWCC hammer prices were left out of VCP ....

[Whodunit]

By, this "new employee", are you Betsy Huigens referring to quitting your job at the Portland Airport to go to work for Brent and having the bedside manner of a pine cone.....generating hundreds of conplaints in 6 short weeks? As for bid retractions, and shill bidding, is that really an avenue you guys want to go down? B/C, Im ready when yall are. ;-) Cue the screenshots between your "wonderful" husband (the one who bought the 36 Dimaggi and sold it to me) and myself. This forum would absolutely love to see what I have saved from conversations that he and I had over the last 5 yrs and roughly 30m in transactions. Also, the message where YOU unfriended me on Facebook bc Im a Conservative and youre a Left Wing Radical Liberal with highly left family members. You remember the question....... "To all my friends, I challenge you to read an article from a reputable source that is against your political views, then comment." Shall we begin Betsy/Brent?

[Whodunit]

Really, Betsy?

[Whodunit]

I can go back 5 yrs with this darlin. This is simply 1 week old.

[bnorth]

Originally Posted by Whodunit

Really, Betsy?

If you are going to post proof at least post it large enough we can actually see it.

[Whodunit]

Well, once i figure out how to blow it up i will. I can blow up the attachments on my phone in the post and read them.

[Whodunit]

I think this is a new one. Where i tried to pay them $59,310 and brent marked the items paid so i couldnt pay and refuses to send an invoice.

[Whodunit]

No, here's the one where ive been trying to pay and Brent refuses to invoice.