Question For eBay Sellers

[savedfrommyspokes]

Whatever you do, absolutely stand your ground. I would not send another message to the buyer. Strictly go through ebay only....they will side with you. I would give ebay a call, point out the tracking information shows as delivered and ask them to resolve this case immediately. If the buyer then leaves some sort of unjustified bad feedback, call back and speak to a live person at ebay and they will remove it.

[egri]

To add to all of this, I'd block the buyer from your future auctions. He's too much of a hassle.

[Buythatcard]

I had this happen several times over the years. If tracking says that it was delivered, eBay will usually favor on the Sellers side.

Of course, if tracking details says that it is in La La Land for several weeks and has not reached its destination, you will have to refund the Buyer. That is why you should always take out insurance.

I am going thru a similar claim as we speak. Buyer opened claim yesterday saying he never received item and he wants a refund. First of all, he just paid on Saturday. Card was mailed next business day which was Monday. He opened claim on Thursday (less than 3 days after card was sent). When I checked tracking details, it said that it was delivered to his front door on Weds.(2 days after I mailed it)

I responded to Buyer who of course did not respond and I also responded to the actual claim. You need to do this so that eBay can look into the individual case.

If they don't go in your favor, immediately call them and protest. Just as I will do.

[braves_43]

Originally Posted by Buythatcard

I had this happen several times over the years. If tracking says that it was delivered, eBay will usually favor on the Sellers side.

Of course, if tracking details says that it is in La La Land for several weeks and has not reached its destination, you will have to refund the Buyer. That is why you should always take out insurance.

I am going thru a similar claim as we speak. Buyer opened claim yesterday saying he never received item and he wants a refund. First of all, he just paid on Saturday. Card was mailed next business day which was Monday. He opened claim on Thursday (less than 3 days after card was sent). When I checked tracking details, it said that it was delivered to his front door on Weds.(2 days after I mailed it)

I responded to Buyer who of course did not respond and I also responded to the actual claim. You need to do this so that eBay can look into the individual case.

If they don't go in your favor, immediately call them and protest. Just as I will do.

That sounds pretty ridiculous. I usually don't take out insurance on my low dollar sales like these. I have sold a few cards for several hundred dollars and those packages all got insurance. Good luck with your case!

[braves_43]

Originally Posted by egri

To add to all of this, I'd block the buyer from your future auctions. He's too much of a hassle.

Yes, he's definitely getting blocked, just like the last guy in Illinois. Not worth the hassle at all.

[aloondilana]

You are lucky the buyer didn't say he received an empty package, then you would really have to fight it out.

[Buythatcard]

Originally Posted by aloondilana

You are lucky the buyer didn't say he received an empty package, then you would really have to fight it out.

About 10 years ago, I had a buyer who said the envelope was slit on the bottom and the item was missing. I sent him his refund which was only .99 cents.

About 2 years later, I get an email from a buyer who said that he received an envelope with a slit on the bottom and the item was missing.

I said to myself, that this sounds real familiar. Thankfully, I keep records of every transaction I have ever done over the last 15 years. I looked up the name of the first buyer who had the same issue and it turned out to be the same person.

I confronted him via eMail saying that this sounds all too familiar. He never responded and of course I blocked him.

[jfkheat]

Originally Posted by aloondilana

You are lucky the buyer didn't say he received an empty package, then you would really have to fight it out.

This happened to me a couple weeks ago. It was a private sale through this forum. I didn't have any insurance on the card so the USPS wouldn't do anything. I refunded the buyer.
James

[sycks22]

If you add "signature requirement" it'll cost $2.30 and you won't have to worry about it in the future. I understand not using it on lower end cards, but anything over $100 you should.

[braves_43]

Originally Posted by sycks22

If you add "signature requirement" it'll cost $2.30 and you won't have to worry about it in the future. I understand not using it on lower end cards, but anything over $100 you should.

I agree, I will plan on doing that in the future.

[ramram]

Aren't all shipments through USPS covered up to $50 automatically, without purchasing additional insurance?

Rob M

[1952boyntoncollector]

when people say 'its just 30 or whatever dollar's then its not 'just' 30 dollars...if it was you would just send the money back since its so little, or the guy wouldnt complain because its so little..... its obviously not 'just' 30 dollars with the time and effort going on so i would back off that type of statement. and just acknowledge its a real issue you are concerned about.

did you purchase insurance on the cards or not..... i know i would not have because afterall its only 30 dollars

[braves_43]

Originally Posted by 1952boyntoncollector

when people say 'its just 30 or whatever dollar's then its not 'just' 30 dollars...if it was you would just send the money back since its so little, or the guy wouldnt complain because its so little..... its obviously not 'just' 30 dollars with the time and effort going on so i would back off that type of statement. and just acknowledge its a real issue you are concerned about.

did you purchase insurance on the cards or not..... i know i would not have because afterall its only 30 dollars

It is a real issue, which is why I came here for some advice and input. I only made the "it's just $30" comment to kind of elude to the fact that this was more about principle of the matter than the value of the transaction, that's all.

And no, I did not purchase insurance on the package. It was shipped first class with tracking only.

[1952boyntoncollector]

Originally Posted by braves_43

It is a real issue, which is why I came here for some advice and input. I only made the "it's just $30" comment to kind of elude to the fact that this was more about principle of the matter than the value of the transaction, that's all.

And no, I did not purchase insurance on the package. It was shipped first class with tracking only.

Right so i would say thats 'its just $30' but the matter is very important to me. If it was over $1.00 I do not think principal would matter. I just have seen a lot of fight back and forth when both sides say 'its just so an so dollars and i dont care' but their actions speak much louder than their words.

[braves_43]

Well, I am happy to report that the case has been closed and ruled in my favor. After getting no where with the buyer, I finally told him we were at an impasse and I was not refunding his money. I actually took it upon myself to escalate the dispute and have eBay Customer Service step in and make a decision. In less than an hour, they ruled in my favor thanks to the tracking information and released the funds in my PayPal account.

Thank you to everyone for their help!

[braves_43]

Originally Posted by savedfrommyspokes

Whatever you do, absolutely stand your ground. I would not send another message to the buyer. Strictly go through ebay only....they will side with you. I would give ebay a call, point out the tracking information shows as delivered and ask them to resolve this case immediately. If the buyer then leaves some sort of unjustified bad feedback, call back and speak to a live person at ebay and they will remove it.

All communication has been through eBay via the Resolution Center. No private eBay messages have been exchanged. I will see how this plays out for a couple days and then call eBay if I need to. I will certainly call eBay if I receive unjust feedback.