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#1
01-28-2017, 11:33 PM
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I got the following email.
James Due to circumstances out of our control, a server crashed at 9:30pm, hundreds of people were unable to get their bids in before initial bidding ended. To be fair to EVERYONE, we have extended the auction until SUNDAY January 29 6PM EST. WE WILL HAVE SPECIAL CLOSING RULES - READ CAREFULLY You must get initial bids in by 6PM EASTERN Sunday. We will go on the 15 minute rule until 11pm EASTERN. WE WILL BE DOING A HARD CLOSE AT 11PM EASTERN so as not to cause anyone to stay up too late Sunday night. This means at 11pm ALL LOTS WILL END (if they have not ended earlier due to 15 minute rule). We hope you find this a fair solution and it is not too much of an inconvenience. We will be closing the office for the night at 1130pm eastern tonight and will open for calls tomorrow at 11 am. Bidding is open now and will be open all day tomorrow. We expect the site to be very slow between now and 3 am eastern. It will be down for approximately 15 minutes at 3 am and than once up should be fixed. 
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#2
01-29-2017, 08:08 AM
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Not the best look for them, but they did the right thing for their sellers and bidders that could not get to it.
I will assume they will be switching their hosting company next week as that failure on the server hosts part is unforgivable.
__________________
- Justin D. Player collecting - Lance Parrish, Jim Davenport, John Norlander. Successful B/S/T with - Highstep74, Northviewcats, pencil1974, T2069bk, tjenkins, wilkiebaby11, baez578, Bocabirdman, maddux31, Leon, Just-Collect, bigfish, quinnsryche...and a whole bunch more, I stopped keeping track, lol.
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#4
01-29-2017, 08:45 AM
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Sounds an awful lot like REA new rules.
Let's see if they adopt this "computer glitch" going forward
__________________
"Trolling Ebay right now" © Always looking for signed 1952 topps as well as variations and errors
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#5
01-29-2017, 10:31 AM
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Goldin
There was a hardware failure that caused the outage last night. We did all we could to get the computer working last night but obviously could not. We did a repair at 3am last night and are anticipating no issues tonight.
Bob Freedman
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#6
01-29-2017, 11:05 AM
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Outage
Thanks for the updates. As far as I'm concerned the outage and timing was unfortunate, but it happened. Great job in quickly addressing the issue and communication (I got a few emails through the night on the issue and progress). Obviously an awkward situation to face and address keeping most/everyone happy, but I think they did the right thing and extending it as a result of.
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#7
01-29-2017, 09:23 PM
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Quote:
__________________
Looking for Nebraska Indians memorabilia, photos and postcards
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