PSA/DNA Precert question

[Republicaninmass]

I've heard psa is a guarantee, but I KNOW jsa pre-cert is "just a cursory review of the big names"

[pherbener]

Thanks for the help guys. It amazes me how bad PSA's customer service is. I just received this response from a question I had over a month ago.

"Good Afternoon,

First, I would like to address the fact that it has taken over a month to respond to your initial email. We have fallen behind in the customer service department and we are working to address this issue and catch up on all email correspondence."

Well......at least they're working on it.

[drcy]

Use the catalog pages or printout the online auction description saying they are pre-certified. That's as good a record as an auction LOA.

[RichardSimon]

Originally Posted by pherbener

Thanks for the help guys. It amazes me how bad PSA's customer service is. I just received this response from a question I had over a month ago.

"Good Afternoon,

First, I would like to address the fact that it has taken over a month to respond to your initial email. We have fallen behind in the customer service department and we are working to address this issue and catch up on all email correspondence."

Well......at least they're working on it.

That means that they have laid off employees in the customer service dept. and they don't really care how this reflects on the service that their customers get.

[shelly]

Richard, don't you think you are being a little to nice.

[Forever Young]

Originally Posted by RichardSimon

That means that they have laid off employees in the customer service dept. and they don't really care how this reflects on the service that their customers get.

Is this a fact that they laid off a bunch of employees in cust service?

[Forever Young]

"Quote:
Originally Posted by RichardSimon View Post
That means that they have laid off employees in the customer service dept. and they don't really care how this reflects on the service that their customers get."

Originally Posted by Forever Young

Is this a fact that they laid off a bunch of employees in cust service?

Guess not.

[RichardSimon]

Originally Posted by Forever Young

Is this a fact that they laid off a bunch of employees in cust service?

Ben,
It has been my experience in the past when dealing with customer service in all companies that when service goes bad one of the primary reasons is that people have been laid off and the current staff cannot properly handle the work load.
My statement was only speculative and I am sorry if I did not fully clarify this when I made the post that you referenced.

[Forever Young]

Originally Posted by RichardSimon

Ben,
It has been my experience in the past when dealing with customer service in all companies that when service goes bad one of the primary reasons is that people have been laid off and the current staff cannot properly handle the work load.
My statement was only speculative and I am sorry if I did not fully clarify this when I made the post that you referenced.

Ah ok.. I thought you had some insider info

It could be many reasons; higher volumes and need to hire more(nothing to do with layoffs but volume), restructuring, new software or a single person simply dropping the ball(grabbing from the que and not completing -example).

To jump to "layoffs" seems extreme to me without knowledge of that. Thanks for clarifying.

[Exhibitman]

So-called "Auction LOAs" or "Pre-Certs" are the autograph equivalent of popcorn farts. Worthless. All it guarantees is that you get to spend money with a TPG that the AH was not willing to spend. Everyone has horror stories. I won a single item from an auction with a JSA 'Auction LOA'. I took the item to JSA and they rejected it. It wasn't one among many items, it was the sole item in the lot, so that tells me all I need to know about the value of these silly pieces of paper.