Does eBay wipe away neg. feedback?

[JustinD]

Originally Posted by Edwolf1963

Now I noticed they are at 100% and no negatives (or neutrals) to be found. What happened?

I think you are (like the majority) confused by the feedback system.

The snapshot overview contains only the past 12 months. There are many negatives if you go past that by looking at the feedback. Ebay's percentage of negatives is only based on a 12 month window. If your feedback is 10%, you just need to wait twelve months, get enough feedbacks to calculate a new percentage (I think it's 10) and it will be 100% again with the new positives.

[Edwolf1963]

Originally Posted by JustinD

I think you are (like the majority) confused by the feedback system.

The snapshot overview contains only the past 12 months. There are many negatives if you go past that by looking at the feedback. Ebay's percentage of negatives is only based on a 12 month window. If your feedback is 10%, you just need to wait twelve months, get enough feedbacks to calculate a new percentage (I think it's 10) and it will be 100% again with the new positives.

Thanks Justin, I get the 12 month view aspect .. I thought I had run across them a few times over the summer/fall and with more then a few neutrals and negatives (even in last month) for the same general theme - "not as described", the use of the blue background to make the pictures look better, enhanced scans, happy talk descriptions, etc. Hasn't been 12 months since but all of the sudden they're all gone?

[Leon]

I have heard of ebay removing negs on many occasions...

[savedfrommyspokes]

I have had ebay remove several negatives that have been left for me with a phone call. However, first, I sent a polite message to the buyer who left the feedback offering to do anything reasonable to resolve the concern. When I send this message, one of two things happen. Either the buyer responds, the concern is resolved and the feedback is removed by the buyer, or the buyer does not respond. If there is no response, I wait about a week, call ebay and mention that I tried to resolve the concern and the buyer never did respond back. The several times I have called with this scenario, the feedback was removed.