Major issue with PSA….anybody have this happen to them?

[Snapolit1]

Also check your home owners policy. If you have arts or valuable contents coverage, there might be a shot it would cover a card lost in transit. Worth looking or calling your insurance agent at least.

[pokerplyr80]

I have never heard of that happening. I have sent a few packages to PSA with cards at different service levels, but include separate forms for each. It's unclear if you took this step or if insurance was purchased. Hopefully it was. Good luck either way but if you didn't I'm not sure what recourse you could have.

As for the 3 days I have had similar delays from when an order arrived to when it was entered in their system. This is common at lower service levels. Reholders are not a high priority.

[swarmee]

Logging in a package from PSA can take up to 10 calendar days, especially if you don't put your most valuable service submission on the outside of the box. My last one combined a bulk order (33 cards), a review (5) and crossover (10) club renewal special, and a 3 card freebie for completing registry sets. I wrote "Member renewal sub" on the outside and the entire contents were logged in only 3 days. The bulk submission even finished after one month, not two like normal. Still waiting for the 3-card submission with the 1957 Topps Roberto Clemente, '57 Frank Robinson rookie, and T51 Michigan with Number on Front.

[Johnny630]

This makes me want to only submit high value cards in person at shows. I've always bought insurance through USPS Priority with no issues. Still scary, I hope the cards turn up or your insurance policy helps you out. Good Luck

[philliesphan]

I'm pretty sure that PSA's security procedures are fairly rigorous these days.

Mainly because (a decade ago?), Dan sent in a T206 Magie to PSA, and it was concluded, upon litigation, that the controls and procedures PSA had in place for receiving packages was inadequate.

Good luck in finding your Ryan card.

[clydepepper]

I think they state pretty clearly that items to be graded should be on separate forms if you are requesting different services.

I have not submitted in a few years, but I definitely remember that.


You need to let them know that detail and see what they say. I'm not sure how those cards not handled by the area to which your package is delivered are handled, since, once separated, they wouldn't have a submission number associated with them.

You were expecting folks that supposedly work on a high volume of incoming items to deviate from their regular procedures.

It is a good lesson to always know the details and following stated rules and requirements.

I realize this may sound like you are to blame, but, based on what you described, that is the case.

Exercise patience in resolving this issue and learn from it.


Good Luck,
-Raymond


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[swarmee]

They will contact you if they have to deviate from their normal procedures. The 15 I sent in for review/crossover I had as a crossover request with 15 (5 PSA, 10 other). They split it into two orders for me, and asked to process additional shipping on the 5.

They will also contact you if all the cards in your order are not there, or there is a card extraneous.

[AustinMike]

Originally Posted by clydepepper

You were expecting folks that supposedly work on a high volume of incoming items to deviate from their regular procedures.

It is a good lesson to always know the details and following stated rules and requirements.

I realize this may sound like you are to blame, but, based on what you described, that is the case.
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I'm sorry, but I do not agree. Not following PSA rules on how to submit cards is NOT an excuse to having a card disappear after the envelope is opened at PSA (if that is what happened here, not saying it is) and thereby the fault of the submitter for the lost card. If the card was lost at PSA after the envelope was opened, PSA is solely to blame for the lost card, not the submitter.