USPS question about not receiving an item but said was delivered.

[savedfrommyspokes]

I had a buyer who did not receive a package that showed as delivered. I insisted that he contact the USPS. Two days later he let me know that the package was located (no details as to how it was located).

If I was on the other end of this situation, I would contest the charge with my CC....the seller still receives their funds (eventually as delivery confirmation is present) and it would allow PP and the CC to settle things.

I'm pretty sure that for items valued at $200 or more, ebay/paypal require signature confirmation and that item delivered notification from USPS would not suffice (from the sellers perspective) if you opened an "item not received case" through ebay. I could be wrong on the dollar amount, it could be items valued at $250 or higher, but it would be worth exploring because I do know signature confirmation is required over a certain dollar amount.

[pencil1974]

Yeah I'll have to call and find out whats going on. I tore my muscle in my leg a few days ago so moving a bit slow. Plus living just outside of Tampa now I can literally say when it rains it pours. I'll let you know how this all shakes out.

I personally always pay the extra on cards over $50 if it its more than I asked for in shipping. Its $2 and if margins are so tight that you can't pony up $2 then raise the price of the card by $5. If you just randomly sent a fifty dollar bill in the mail I'm pretty sure you put signature confirmation on it.

[pencil1974]

Post office had no answers but took my name and number and is going to look into it. So we'll see but I doubt anything good will come out of it as they seemed as confused as I was. I'm thinking that since I'm new in the apartment complex that maybe it was placed in someone else's mailbox. And hopefully that person will give it back, deliver it to me personally or give it to the front office.

The mailman though that we have just puts on his headphones and doesn't seem to care about anything else. I've had two packages already smashed into a tiny mailbox slot that shouldn't have fit and another box was totally ripped open with a star wars nerf gun I bought for my son barely hanging on inside. So I'm afraid if this guy finds out what I tend to get that more things may start coming up missing.

[bnorth]

Originally Posted by pencil1974

Yeah I'll have to call and find out whats going on. I tore my muscle in my leg a few days ago so moving a bit slow. Plus living just outside of Tampa now I can literally say when it rains it pours. I'll let you know how this all shakes out.

I personally always pay the extra on cards over $50 if it its more than I asked for in shipping. Its $2 and if margins are so tight that you can't pony up $2 then raise the price of the card by $5. If you just randomly sent a fifty dollar bill in the mail I'm pretty sure you put signature confirmation on it.

I have had this happen many times and it usually shows up the next day.

I send cash in the mail on a very regular basis and at times more than $50 and have never used signature confirmation. That margin as you call it adds up real quick.

[bobbyw8469]

Originally Posted by pencil1974

Yeah I'll have to call and find out whats going on. I tore my muscle in my leg a few days ago so moving a bit slow. Plus living just outside of Tampa now I can literally say when it rains it pours. I'll let you know how this all shakes out.

I personally always pay the extra on cards over $50 if it its more than I asked for in shipping. Its $2 and if margins are so tight that you can't pony up $2 then raise the price of the card by $5. If you just randomly sent a fifty dollar bill in the mail I'm pretty sure you put signature confirmation on it.

Margins are EXTREMELY tight on some cards. And when you sell a card at a .99 cent auction, you can actually LOSE money on a card. I know, as I've lost plenty. But a lot of sellers don't do the .99 cent auctions anymore for that very reason.

[ullmandds]

good to hear brad.

[vthobby]

Nice to hear a good ending. I just had a large box of comics sent to me and it just disappeared in NJ. Post Office says they are investigating it but they do not seem to care. It was sent media mail. It is now almost a month late and has never "pinged" past NJ!?!?!?

UGH!!!!

Mike

[pencil1974]

Thanks guys!

Good luck Mike it sucks because its completely out of your hands and you have to trust that someone else can do their job.

[FourStrikes]

glad to hear there was a positive outcome...will you be sharing your newly-arrived purchase with us?



DS

[ibuysportsephemera]

Originally Posted by vtgmsc

Nice to hear a good ending. I just had a large box of comics sent to me and it just disappeared in NJ. Post Office says they are investigating it but they do not seem to care. It was sent media mail. It is now almost a month late and has never "pinged" past NJ!?!?!?

UGH!!!!

Mike

Register for the email updates. I have had many packages all of a sudden show up when I request the email updates. Good luck.

Jeff

[savedfrommyspokes]

Originally Posted by Gobucsmagic74

I'm pretty sure that for items valued at $200 or more, ebay/paypal require signature confirmation and that item delivered notification from USPS would not suffice (from the sellers perspective) if you opened an "item not received case" through ebay. I could be wrong on the dollar amount, it could be items valued at $250 or higher, but it would be worth exploring because I do know signature confirmation is required over a certain dollar amount.

Last I knew is that the shipment amount that required signature confirmation for seller protection though ebay is $750 and above. A seller is covered on shipments under $750 with just delivery confirmation (with a confirmed delivery) through ebay.

http://pages.ebay.com/sellerinformat...abels-faq.html

Originally Posted by savedfrommyspokes

Last I knew is that the shipment amount that required signature confirmation for seller protection though ebay is $750 and above. A seller is covered on shipments under $750 with just delivery confirmation (with a confirmed delivery) through ebay.

http://pages.ebay.com/sellerinformat...abels-faq.html

Does this mean ebay would eat the $200 (rather than the seller) or that Brad would lose the "item not received" case because the value is too low?

[savedfrommyspokes]

Originally Posted by Gobucsmagic74

Does this mean ebay would eat the $200 (rather than the seller) or that Brad would lose the "item not received" case because the value is too low?

Unfortunately, if Brad opened an INR case through ebay, he would not win with the seller as the item shows up as delivered. With the $200 sale amount, my experience is that ebay will not reimburse him either. However, for lesser amounts, (>$25), I have heard of ebay reimbursing the purchase price as a one time courtesy for the buyer(would recommend calling and talking with a ebay CSR).

If the package is not located within a week or so, my suggestion would be to contact his credit card company (if used) to see if they can dispute the charge as he did not physically receive it.

[D. Bergin]

An Apt. complex, good chance he put it in the wrong mailbox.

Or also very likely, it will show up tomorrow or the day after. Postman probably missed it in his truck, marked it as Delivered to avoid a non-delivered package on his work sheet and put it back in the rotation for the next day.

My wife had a package earlier this week from Amazon. Got a message the package was marked "Nobody was available for Signature - Notice Left". It was a small box of dog toys, so no reason for a signature. I actually saw the mailman (substitute) pull up to our mailbox that day, and he never got out of his truck or left a note in the box.

Next day it was sitting right on our front porch for us.

I know from my days at UPS, Delivery supervisors hate to see delivery defects on work sheets. Delivery drivers will use any loophole to keep them off their backs.

[pencil1974]

Well the mailman called me personally today (which was nice of him) and it happened that the box just showed up in my mailbox today. He couldn't explain why or how it was marked delivered but it got here today.

Thanks for all the advice, it was much appreciated.

Brad