Partially ripping a card opening the mail

[tschock]

Originally Posted by Mark17

The card should've been better protected, but the story we have to work with is that the card did arrive safely and undamaged. So, the poor packaging is no longer relevant - it caused no damage as the card was safely delivered.

Your assumptions are showing. Please show me where the OP indicated that the card was or was not damaged in shipping? Obviously he tore the card, but if the card was already damaged (bent, creased, wrinkled, dinged) due to poor shipping, all he did was make matters worse to problem made by poor shipping. Again, had he NOT torn the card, there is no evidence that has been provided either way as to whether or not the card was damaged prior to opening the package.

[Mark17]

Originally Posted by tschock

Your assumptions are showing. Please show me where the OP indicated that the card was or was not damaged in shipping? Obviously he tore the card, but if the card was already damaged (bent, creased, wrinkled, dinged) due to poor shipping, all he did was make matters worse to problem made by poor shipping. Again, had he NOT torn the card, there is no evidence that has been provided either way as to whether or not the card was damaged prior to opening the package.

Any damage caused by the poor packaging, which would include any damage prior to the package ending up in the OP's hands, would be the responsibility and fault of either the seller or the carrier, and because of the poor packaging I would put that 100% on the seller and zero on the USPS.

Any damage after the card was in possession of the OP is his responsibility.

Had this been me, I would have, first, carefully opened the package without ripping the card. Noting the poor packaging, I then would've examined the card very carefully to see if there was any damage because of that. Had there been, I would've asked for a partial refund commensurate with the damage.

We have been given limited details and no pictures to go on. The OP mentioned no other damage to the card so that isn't the issue at hand. The issue is whether or not he is responsible for his own actions of ripping the card.

[tschock]

Originally Posted by Mark17

Any damage caused by the poor packaging, which would include any damage prior to the package ending up in the OP's hands, would be the responsibility and fault of either the seller or the carrier, and because of the poor packaging I would put that 100% on the seller and zero on the USPS.

Any damage after the card was in possession of the OP is his responsibility.

Had this been me, I would have, first, carefully opened the package without ripping the card. Noting the poor packaging, I then would've examined the card very carefully to see if there was any damage because of that. Had there been, I would've asked for a partial refund commensurate with the damage.

We have been given limited details and no pictures to go on. The OP mentioned no other damage to the card so that isn't the issue at hand. The issue is whether or not he is responsible for his own actions of ripping the card.

I totally agree with everything of what you said here except for the following: "The OP mentioned no other damage to the card so that isn't the issue at hand. " I went back and re-read the OPs 4 posts on this (yet again). The OP never indicated one way or another, but many seemed to have assumed he did.

My point here and previously is that the OP is responsible for the rip, but may not be totally responsible for ALL damage. That's just speculation on all our parts whether or not damage existed before he opened the package.

[Mark17]

Originally Posted by tschock

I totally agree with everything of what you said here except for the following: "The OP mentioned no other damage to the card so that isn't the issue at hand. " I went back and re-read the OPs 4 posts on this (yet again). The OP never indicated one way or another, but many seemed to have assumed he did.

My point here and previously is that the OP is responsible for the rip, but may not be totally responsible for ALL damage. That's just speculation on all our parts whether or not damage existed before he opened the package.

Since you say the OP "never indicated one way or the other," I think my above statement "The OP mentioned no other damage to the card so that isn't the issue at hand..." is accurate.

Sounds like we agree. If the OP inspects the card, he may determine that a corner or two was dinged during shipment, and something like that would be damage correctly assigned to the seller. I'm in no way defending the seller for any other damage that may have occurred to the card - but the seller is not responsible for the OP ripping it.

[Stonepony]

Originally Posted by Mark17

Since you say the OP "never indicated one way or the other," I think my above statement "The OP mentioned no other damage to the card so that isn't the issue at hand..." is accurate.

Sounds like we agree. If the OP inspects the card, he may determine that a corner or two was dinged during shipment, and something like that would be damage correctly assigned to the seller. I'm in no way defending the seller for any other damage that may have occurred to the card - but the seller is not responsible for the OP ripping it.

So you order product " X" from Lowe's. It comes in pieces that care normally well encased in styrofoam as they are quite fragile. As you unpack it , one piece falls to the floor and breaks. It had not been protected like all the other pieces.
You don't call Lowe's to complain and get your money back? Sure you do, and you know it.

[Mark17]

Originally Posted by Stonepony

So you order product " X" from Lowe's. It comes in pieces that care normally well encased in styrofoam as they are quite fragile. As you unpack it , one piece falls to the floor and breaks. It had not been protected like all the other pieces.
You don't call Lowe's to complain and get your money back? Sure you do, and you know it.

Suppose in your scenario, you pick up one of the pieces and rip it. Do you still blame Lowe's?

[Stonepony]

No of course not. But both my scenario and the OPs occurred because of improper packing. If the packaging is so inadequate that it risks damage from routine opening procedure...it's on the seller

[TheNightmanCometh]

$800+

$800+, shipped with no protection.

If I spend that much money on a card and I receive it even in an envelope I'm going to assume that the seller did the right thing and protected it. The last thing I'm going to think is, "I better be careful opening this, it might not be protected". To me that should be a safe assumption, without question. The fact that some are putting this on the buyer is insane to me. We operate in a system of assumptions when we purchase on ebay. Sellers assume buyers are going to pay, buyers assume that sellers are going to ship the item with care. If at any point the item gets damaged, from the moment it's put in the envelope, to the moment it's securely out of the envelope, the condition of the card falls on the seller. If you rip an envelope open and damage the card, because it wasn't properly cared for when shipped, then the blame falls squarely on the seller.

This isn't a matter of personal responsibility, not to me. This is a matter of reasonable expectations as a buyer on ebay. You pay for something, you expect it to be shipped with care. The end result of the seller accidentally ripping the card is immaterial. It never would have been ripped if the seller had shipped the item with care. All other arguments about coffee and the like are just association fallacies to me as they don't have anything to do with the OPs situation.

[Mark17]

Originally Posted by TheNightmanCometh

$800+

$800+, shipped with no protection.

If I spend that much money on a card and I receive it even in an envelope I'm going to assume that the seller did the right thing and protected it. The last thing I'm going to think is, "I better be careful opening this, it might not be protected".

The last thing you're going to think is that you should be careful opening a package with an $800 card? So suppose the thing is in a top loader, instead of ripping it you only crease it. Do you still blame the seller?