When an item isn't as described from a large auction house?

[Bugsy]

So nobody else has had this happen to them? A large auction house, one I'm sure most of you bid with, sends you something absolutely not as described. They won't issue a refund and basically tell you to stick it. What recourse do you have? A small claims case across state lines doesn't seem feasible...and I'm sure this slimeball is very aware of that.

Everyone bashes eBay, but ironically, eBay is far safer for buyers. At least when you encounter a slimeball on eBay, you are still backed up by your credit card company.

[drmondobueno]

Originally Posted by Bugsy

So nobody else has had this happen to them? A large auction house, one I'm sure most of you bid with, sends you something absolutely not as described. They won't issue a refund and basically tell you to stick it. What recourse do you have? A small claims case across state lines doesn't seem feasible...and I'm sure this slimeball is very aware of that.

Everyone bashes eBay, but ironically, eBay is far safer for buyers. At least when you encounter a slimeball on eBay, you are still backed up by your credit card company.

Out the guy. Name him.

[pherbener]

I bought an item from Heritage last year for about $400 and realized when I received it that it was not as described. I contacted them and they sent me a return slip and refunded the money as soon as they got it back. I was concerned but the process couldn't have been better.

[Tabe]

Didn't someone on here a year or two ago post the story of a large photo that arrived with a crease or piece missing or something? Whatever happened with that?

[toledo_mudhen]

Shout out to AL at LOTG. Just had a bad situation that Al graciously made me completely whole on from the last auction. IMHO - doesnt get any better than this and it wont be soon forgotten.

[bbcard1]

I bought a set from Lee that was missing a card. It was one of the hall of famers and had been described in the set description, so I know it had somehow been separated from the set, which was in an album. I told him and he looked around and didn't see it but went out and bought a replacement and shipped it to me promptly, no questions asked.

[savedfrommyspokes]

Originally Posted by Bugsy

So nobody else has had this happen to them? A large auction house, one I'm sure most of you bid with, sends you something absolutely not as described. They won't issue a refund and basically tell you to stick it. What recourse do you have? A small claims case across state lines doesn't seem feasible...and I'm sure this slimeball is very aware of that.

Everyone bashes eBay, but ironically, eBay is far safer for buyers. At least when you encounter a slimeball on eBay, you are still backed up by your credit card company.

I had an issue with a MAH about a year ago....I started a thread here w/o naming the AH, mainly just to gauge if my concern was resonable. The owner of the AH posts on this forum so he most likely saw the thread and with the undisputable facts I had concerning the issue in support of my concern, the owner finally made the decision to take care of the issue. I feel he realized that if I posted my facts and revealed his identity, it would have not been good.

Maybe the AH in your case is not aware of this thread?