Is SGC running behind?

[Cozumeleno]

Originally Posted by kmac32

How long did it take for them to upload the data from your cards. I was planning on calling again at the end of the week if they are not in the system. Time for them to grade is not really my concern. USPS failed to get a signiature to see who signed for them so I just want to be sure that the submission was delivered to the correct address as tracking says delivered at or to mailbox.

I used the 15-day service and if I recall correctly, they were not recognized on the website until about 7-8 days after my USPS tracking number showed them as having arrived. Maybe even a couple of days longer.

[kmac32]

Originally Posted by Cozumeleno

I used the 15-day service and if I recall correctly, they were not recognized on the website until about 7-8 days after my USPS tracking number showed them as having arrived. Maybe even a couple of days longer.

Okay, will give it some time. It is just different from what has been done in the past. I also kind of figure with a bulk submission, maybe it takes a little longer. I do wish they would keep a record as to exactly what package arrived when so when you call in they can at least confirm that they recieved to package. Just a thought.

[Cozumeleno]

Originally Posted by kmac32

Okay, will give it some time. It is just different from what has been done in the past. I also kind of figure with a bulk submission, maybe it takes a little longer. I do wish they would keep a record as to exactly what package arrived when so when you call in they can at least confirm that they recieved to package. Just a thought.

Yeah, that was the longest one for me, too. I've only had three submissions to them (each consisting of a handful of cards), so can't say I'm speaking from a ton of experience. But the other two times, it didn't take them that long to upload into the computer.

Best of luck.

[drmondobueno]

Originally Posted by Cozumeleno

Yeah, that was the longest one for me, too. I've only had three submissions to them (each consisting of a handful of cards), so can't say I'm speaking from a ton of experience. But the other two times, it didn't take them that long to upload into the computer.

Best of luck.

Anybody know which staff came with the move? I talked with Earl just after the move, he was there to help and then he would be gone, not staying on.

Hate to think customer service left with the staff but maybe its the new environment.

[kmac32]

Originally Posted by drmondobueno

Anybody know which staff came with the move? I talked with Earl just after the move, he was there to help and then he would be gone, not staying on.

Hate to think customer service left with the staff but maybe its the new environment.

Yikes!!! Noticed their add on their front page of their website taking office applications. Hope they do not have to scrape the bottom of the barrell.

[frankbmd]

It would appear that we need an undercover site inspection. Let's see.....








Yes!!! Bocabirdman.

[Shoebox]

My submission that was received 2/9 with 15 day service wasn't shipped until 3/21. The submission received 3/10 has not been graded yet so they certainly seem to be running behind what they were a few months back.

I noted that their current specials for April have 25 card minimums. Maybe to try to reduce the number of smaller submissions.

[Bocabirdman]

Originally Posted by frankbmd

It would appear that we need an undercover site inspection. Let's see.....








Yes!!! Bocabirdman.

My trench coat and Fedora are in the cleaners. Besides, they are WA-A-A-A-Y over in East Boca.....

[vintagebaseballcardguy]

Originally Posted by drmondobueno

Anybody know which staff came with the move? I talked with Earl just after the move, he was there to help and then he would be gone, not staying on.

Hate to think customer service left with the staff but maybe its the new environment.

No Earl?! Now that is a scary thought. I had been thinking about sending a few in, but this post makes me think I will wait a while and see if the kinks get worked out...or not.