eBay negative feedback

[tschock]

Originally Posted by Leon

I like to look at histories of sellers. This seller has a lot of feedback but a lot of negatives and neutrals. I have never seen that many negs and neutrals from a really good seller. On the point of refunds, buyers always have to return first according to ebay policy. And it works fine if you use the system..

http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback

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I always look beyond the raw numbers as well (and you may be implying that). If a sell has 15 negs in the past month, but they were all from the same buyer (and maybe the same transaction for multiple cards), I try to understand why they gave a neg and see if that jives with others or if the buyer was just being a PITA.

[Leon]

Originally Posted by tschock

I always look beyond the raw numbers as well (and you may be implying that). If a sell has 15 negs in the past month, but they were all from the same buyer (and maybe the same transaction for multiple cards), I try to understand why they gave a neg and see if that jives with others or if the buyer was just being a PITA.

Absolutely. There could be an explanation for negatives. I clicked on their negatives.

[Iwantmorecards77]

Just an update on my (somewhat similar) situation brought up earlier in this thread (I held off a bit so not to interfere with the original topic):

I'm still being hounded ("harassed") about a partial refund. I called eBay for assistance on how to handle this. The helpful employee looked at all of our messages and my stated return policy. He said I am not obligated to offer a partial refund and that I am following the stated return policy. He said if the buyer doesn't send it back - that's his decision. He may very well leave negative feedback (probably will.) If the buyer opens a return case - eBay will instruct him to return the card for a full refund - which is exactly what I have offered (going on 4 or 5 times.)

The messages from him have been threatening and he is accusing me of deceiving him - and also stated that if I re-sold the card, I "probably won't note the surface flaw." Well, there's only one way to find out - send it back! Haha

I know some sellers offer partial refunds. I sold the card for $202. The buyer takes 2 weeks to pay - then notices a surface flaw. I offered an immediate refund but it was declined. Then he wanted to return it - but changes his mind again. I do not feel that he should keep the card and get the $100 back that he's asking for. Plus - there is no policy stating I should have to. If it's defective - send it back like most sellers would offer.

I have stuck to my guns (the stated return policy) and have kept my messages polite and have not responded to his accusations and negativity - though that is getting him even more upset.

I realize he wanted to get the card signed. That's fine - but it's my job as a seller to follow policy and make sure any defective items are refunded, upon safe return. Having the card signed would change the situation, for sure - pretty much ending the transaction.