Wow Glad it was not a shipment from PSA.....

[frankbmd]

Was your mother-in-law at least able to scan the delivery in the garage to maintain the excellent FedEx tracking information? I suspect he intended recipient would be interested in the update.

[philliesfan]

HaHaHa. No but I did call the shipper to let them know about this box #3 of 5 was going to be late.

[edjs]

I work on a huge installation, and all FedEx packages are delivered and signed for at one building, regardless of who it is intended for. The mail guys called me and said we had an envelope they signed for, but it turned out it was not for anyone at our installation. I took the envelope back to the little FedEx/Kinkos by my house, and the guy told me once someone signed for it, it was "no longer my problem." I went out to my car and wrote a note on it, and stuck it in their drop box outside their door. The note said "I guess it's your problem now, A-hole."

[DHogan]

I used to work for an airfreight company. (not Fedx or UPS) There were some pretty screwed up people there, that did some pretty screwed up things when loading or unloading large items and small packages from trucks and cargo planes.

[buymycards]

Many of the Fed Ex Ground drivers are working for private contractors and they are not Fed Ex employees. Many are working 60 hours a week, for very low pay and minimal benefits. Some are being paid by the package, as little as 10 cents per stop. Most Fed Ex Air employees are well paid company employees with decent benefits.

Anyway, that is the way my Fed Ex Ground contract driver explained it to me. It doesn't explain the shoddy service, but they have a lot of employee turnover and don't seem to always hire customers friendly employees.

Rick

[bxb]

Customer service has deteriorated in almost all aspects of American business in the last 20 years.

FEDEX: "Sorry we lost your books, but is education really that important?"
A TEACHER WITHOUT THEIR ORDERED TEXT:
https://www.youtube.com/watch?v=vp7k3WWZOds