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#1
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I have a 5-business day order at PSA. They signed for this order on Wednesday and still haven't entered it into the system. In my eyes the clock on their turnaround ought to start when they sign for it, not whenever they decide to open the package.
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#2
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Right as others have said, I don't think you can compare SGC (or Beckett) to PSA when it comes to turnaround time because only PSA has the concept of "loggage time" where the countdown for the turnaround time does not even start until your submission is logged. PSA could have been sitting on your 2 day service level for 1-2 weeks (not unrealistic if you didn't put the service level on the outside of the box), and they would still theoretically processed your order "on time" if it were graded a couple days after loggage.
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