Here's what you get when using UPS

[Tigerden]

That sucks Mark. The damage obviously occurred in transit and it should be a pretty straightforward insurance claim. Did you sign for the package? I would guess that if it shipped to you you could have refused the package considering its condition. Usually a box with a hole in it wouldn't even make it to your doorstep. UPS should have notified you or the shipper of possible damage to the contents of the box. Giant gaping hole aside do the players ship mounted to the base or are each figure removable and packaged individually? It almost looks like they ship attached to the base and if so this piece should be packaged very carefully. At any rate, my guess is the shipper packaged it with the care it deserves and UPS just flat out booted it(literally).Hope everything works out for you. Adam

[khkco4bls]

I would not let them get away with it I would keep fighting it

[yanks12025]

How was it packaged.

[murphusa]

was it packed in the original fitted Styrofoam?

I have sold 3 of these over the years but always had the original packaging. Always used USPS for shipping.

Original shipping to me was UPS on the ones I purchased.

[autograf]

30 year UPS employee here.....and former UPS Store owner. How was it packaged is a good question.....I could package that all day and have the worst UPS loader kick it and it'd be fine. But that's no consolation to you. Not sure if you're the shipper or recipient. If you're the shipper, always be sure something like that is bubble wrapped and then boxed with 2-3 inches of peanuts all the way around the outside. Not sure of the value of something like that if it was beyond the $100 insurance included. Maybe attempt to escalate it above the initial person's head? 1-800-PICK-UPS. File a complaint beyond that. No fun on anything like that but looks like it's a very fragile item. Hope you can replace it one way or the other.

[whiteymet]

Hi Gang:

FYI, Mark originally sent me the piece as part of a trade. I received it packed very well, with no indication of damage to the carton. Once opened I discovered two brims had been broken off.

I contacted Mark right away, sent him photos of the broken brims and he contacted UPS. They asked that it be returned to UPS for inspection.

I repacked it in Mark's original packaging, bubble wrap and styrofoam peanuts.

Got an email from Mark saying they denied the claim because he did not use an "approved" carton!! I assume you like me did not know there was such a thing.

Mark sent me the photo he posted when he got it back from UPS. I asked if he received it in the original packaging and he said: " They sent it back with almost no protection and with a massive dent in box. Looked like they stomped on it as hard as they could".

So all the damaging seen save for two broken brims, that could have been reglued and been "passable" for some collectors, was done by UPS when they returned it to Mark without proper packaging!

Some gall!! They deny a claim then damage it even more in returning it.

I feel so bad for Mark. Very frustrating.

Fred

[thecatspajamas]

Sounds like they gave the packaging a "rigorous testing" to determine it didn't meet their standards?