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#1
09-02-2015, 07:37 AM
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As a former loader for UPS, I know that the boxes go through hell and back. You mostly have college age kids that are working as fast as possible in a fast paced environment. I watched boxes being kicked, punched, thrown - anything you can imagine.
I also deal with UPS on a regular basis at my place of employment now. God help you if you have to call customer service. I've watched mild mannered ladies in my office have meltdowns. I can only hope that you get a resolution you are satisfied with. 
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#3
09-02-2015, 09:55 AM
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Thanks all... Well I'm afraid there's nothing to keep you posted on.
They denied the claim and the case is permanently closed. They washed their hands of all responsibility. Lesson learned... Don't buy their worthless insurance, and avoid UPS if at all possible. I know damage can potentially occur with any carrier. But it's the unprofessional (incredibly frustrating) way they deal with it, and the frequency of destroyed packages that really set me off. I would love to have that 4 hours of my life back! Last edited by perezfan; 09-02-2015 at 09:57 AM.
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#4
09-02-2015, 11:20 AM
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Can you return it? Are you going to try to fix it yourself?
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#6
09-02-2015, 06:52 PM
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That sucks Mark. The damage obviously occurred in transit and it should be a pretty straightforward insurance claim. Did you sign for the package? I would guess that if it shipped to you you could have refused the package considering its condition. Usually a box with a hole in it wouldn't even make it to your doorstep. UPS should have notified you or the shipper of possible damage to the contents of the box. Giant gaping hole aside do the players ship mounted to the base or are each figure removable and packaged individually? It almost looks like they ship attached to the base and if so this piece should be packaged very carefully. At any rate, my guess is the shipper packaged it with the care it deserves and UPS just flat out booted it(literally).Hope everything works out for you. Adam
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