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#1
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Sorry, Leon. Very frustrating. I remember about 15 or 20 years ago I sent a postcard, an SASE, and a one page letter to a member of the basketball HOF for an autograph. About a week later, I got the "sorry/we care" plastic bag, with generic instructions on what not to do when sending something (I did none of them) and my original mailed envelope that was burned down to the top left corner that had my return address on it. (Looked a lot like a mirror image of Oklahoma, with the southern border highlighted in black.) Kept it for a while and showed it to my friends for a laugh. Nothing else I could do...
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#2
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The assumption of little packaging is based on that someone deemed this to be a letter not a package. This kind of damage is from the letter sorting machine. No one can argue the point that we should expect better/usps should handle better and all the above mentioned. The bigger issue is if it is a letter it is going to go thru the LETTER sorting machine several times before it gets to you,know that we can't change their system. So adjust accordingly the letter machine is brutal I have seen it in person. It is for letters pwe with paper inside anything else you are putting it at risk to getting jammed in the machine. packages/ puffies are sorted Differently and are much safer. That kind of envelope can be used but you still need to thicken it with cardboard/ bubble wrap/ etc to make it a package. Rick
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