A Tale of Two Auctions Houses (The GOOD and the BAD)

[packs]

Fed Ex packing slips explicitly state that they will not deliver to PO Boxes. So if using Fed Ex there is no reasonable expectation that the package would be delivered. They should have asked for a different address if it was sent via Fed Ex.

[bobbyw8469]

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[glchen]

I've talked to Steve a couple of times, and I think that he's just one of those bruque New Yorkers that tells you exactly what's on his mind without any window dressing. I've actually had pretty good customer service from Clean Sweep in the past, so it's unfortunate to hear about your experience.

[1952boyntoncollector]

Based on your post, I now wont ever bid with Clean Sweep again..too many other places to bid with..

[bobbyw8469]

Originally Posted by 1952boyntoncollector

Based on your post, I now wont ever bid with Clean Sweep again..too many other places to bid with..

He just praised Huggins and Scott. Myself, I am having a difficult experience with them. So who do you listen to - someone who said they were awesome, or someone else who is going through a rough patch with the exact same auction house? There are two sides to every coin.

[Runscott]

Originally Posted by bobbyw8469

He just praised Huggins and Scott. Myself, I am having a difficult experience with them. So who do you listen to - someone who said they were awesome, or someone else who is going through a rough patch with the exact same auction house? There are two sides to every coin.

I have never written off an AH because of one bad transaction, and I certainly would never write one off because of one post on an internet discussion forum. There have been too many times where one significant element of the communication was a little different from what was described. Most of us have gotten extremely upset at one point or another in our lives, regarding a communication that we simply didn't hear the way it was intended.

[bobbyw8469]

On a side note with my incident, it is unfortunate, but Josh at Huggins and Scott explained it well......That is why they remain one of my favorite auction houses.

[slipk1068]

Extremely unprofessional in my last communication with Clean Sweep last year. Add the fact that initial bids must be placed before 6pm unless you are a VIP and an additional buyers premium on bids after 1am. I will never deal with him again.

[Runscott]

Rhys, I'm really surprised at this. I've been buying from Clean Sweep for years, and he's been extremely easy to work with. My last communication with him was over an April Fool's email he sent me which was very impressive and completely got me. We aren't personal friends or anything, but he likes to have fun with the hobby as much as the next guy, and that earns points with me.

As far as business communications, he once saw a thread on here about high shipping costs and either sent me a refund or a new invoice - I forget which - despite the fact that his auction house was not specifically mentioned. He's not perfect, but I have no problem dealing with him.

I think your situation was an anomaly, as Steve is generally easy to get along with. Some small AH's are notoriously hard to deal with, and you always have to wear kid gloves, but even the worst of them are actually EASY to get along with if you adjust your communication to their idiosyncrasies.

I have to also say that Rhys is very easy to get along with and probably has zero issues dealing with people who the rest of us have to be careful with, so my response here is no reflection on him - I just feel that I should give Steve a little backing since he's been helpful to me in the past.

[ls7plus]

Originally Posted by glchen

I've talked to Steve a couple of times, and I think that he's just one of those bruque New Yorkers that tells you exactly what's on his mind without any window dressing. I've actually had pretty good customer service from Clean Sweep in the past, so it's unfortunate to hear about your experience.

+1. My experience with him over several decades has been quite good.

Hope this gets satisfactorily resolved,

Larry