Did The Auction House Handle My Complaint Correctly?

[baseball tourist]

Wouldn't the AH actually have made $40K in relation to your historical purchases (assuming approx 20% juice on your buys and another 20% from the consigner). Just saying.

Also saying that good customer service should be the focus of any successful business (especially a major AH) and a customer should not have to pay any assorted costs to have a damaged item repaired.

[t206hound]

Originally Posted by baseball tourist

Wouldn't the AH actually have made $40K in relation to your historical purchases (assuming approx 20% juice on your buys and another 20% from the consigner). Just saying.

I don't know of any AH that charges that much at both ends. I assume most net 15-25% combination from buyer and seller.

[baseball tourist]

Originally Posted by t206hound

I don't know of any AH that charges that much at both ends. I assume most net 15-25% combination from buyer and seller.

Here's a big AH that charges up to 34.5% combined:

[bobbyw8469]

Originally Posted by t206hound

I don't know of any AH that charges that much at both ends. I assume most net 15-25% combination from buyer and seller.

Huggins & Scott charges me 15% to sell and 17.5% to buy. Combined that is 32.5%. I think that is pretty much standard fare. If someone can steer me to someone just as good, yet cheaper, I am all ears!

[Rich Klein]

Name that auction house in question

Bobby: Have you looked into Leon's and Scott's (B&L) auction site --

Rich

[bobbyw8469]

Originally Posted by Rich Klein

Name that auction house in question

Bobby: Have you looked into Leon's and Scott's (B&L) auction site --

Rich

They are mostly prewar I thought. Most of my consignments are postwar.

[AustinMike]

Originally Posted by bobbyw8469

Huggins & Scott charges me 15% to sell and 17.5% to buy. Combined that is 32.5%. I think that is pretty much standard fare. If someone can steer me to someone just as good, yet cheaper, I am all ears!

Either you get a discount or they raised their buyer's premium. I won some items from their recent auction and paid 19.5% buyer's premium. Not complaining because I knew that going in, just pointing out that the combined rate could be as high as 34.5%.

[Exhibitman]

Try Love of the Game. Al is great to deal with. Ditto Lee at Sterling.

As for the AH that wants Howard to pay the shipping, out the bastards already.

FWIW I had a similar experience with Heritage--scratched slab--but they covered shipping and redoing the slab and returning it to me.

ETA: eBay is a completely different story. At least until their latest f*** the sellers rules kick in and force us to pay return shipping.

[bobbyw8469]

Originally Posted by AustinMike

Either you get a discount or they raised their buyer's premium. I won some items from their recent auction and paid 19.5% buyer's premium. Not complaining because I knew that going in, just pointing out that the combined rate could be as high as 34.5%.

You are right...I paid 19.5 was well.....I mispoke. So basically, they are getting 34.5%!!!!! Uggggggggggggggggggggggggh!