Is this typical for SGC holders?

[SGC]

Hi Guys,

We realize that we are a little late responding to this thread. We have been looking into the issue and waiting to respond until we had some useful information. So to the question, "Is this typical for SGC holders?" The answer to that question is "no" and it seems to be an issue with the insert we use for T206 sized cards. Most of the people on this board have been submitting cards to SGC for years without experiencing cards moving within the holder so we are confident that this issue is isolated.

We believe the black insert adds much appeal to our product, however it is sometimes difficult to have the card remain in place if the insert is not produced properly. This is especially true for cards that are undersized for the issue or cards that are of thin card stock. Any slight variance in the insert can cause card movement. We have gone through our inventory and discovered that some of the inserts that we use for T206 sized cards had some minor warping. This warping can disturb the precision of the fit and create space allowing for movement. We have also noticed a slight difference in size of the die-cut or opening where the card sits. The dies that are used to make the inserts wear down (producing a less precise cut) over time and we have had new ones produced over the years by our manufacturer. As best as we can determine, it appears that the cards that have shifted in the holder were encapsulated with inserts cut from an older die, some with larger openings.

Going forward we will be adding to our Quality Control process a visual inspection of the inserts to ensure that the die cut opening is uniform and free of warping.

For those of you who have received cards that have shifted in the holder, we ask that you return them to SGC so they can be re-holdered with a proper fitting insert. This will be done free of charge.

We apologize for any inconvenience this has caused and please know that we are working hard to make sure that these issues do not occur going forward. We appreciate your patience, understanding and loyalty.

Regards,

Sean Skeffington
SGC

If anyone has any questions, please contact me directly at sskeffington@sgccard.com