PSA cross over service gripe

[btkpath]

AJ, I share your frustration. If you are providing them a fee for assessing and grading a card, they should provide you with their opinion of that grade, regardless of whether they encapsulate the card. As I see it, you are paying for two things; their "expert" opinion with regards to the grade of your card and the cost of putting the card in a plastic cassette. It is your decision (by providing a minimum grade) as to whether to have them transfer the card into their plastic holder, but you have already paid them to determine a grade to your card.

[ajjohnsonsoxfan]

Yes my point exactly. And I agree with glynparson that based on volume they might not be able to give the level of service that the smaller guys can but that's an opportunity for PSA to better their service offering and increase revenue while doing it.

I will say this...PSA customer service did make this right by allowing me to "lower" my min grade requirement by a half grade and sending them through again. I just got a call today saying that both crossed over at that new lower half point grade. A SGC 3 Walter Johnson is now a PSA 2.5 and a SGC 2.5 James Scott is now a PSA 2.

I think for anything under a monetary threshold that will vary by person, it makes more sense to crack them out vs. crossing over.

Originally Posted by btkpath

AJ, I share your frustration. If you are providing them a fee for assessing and grading a card, they should provide you with their opinion of that grade, regardless of whether they encapsulate the card. As I see it, you are paying for two things; their "expert" opinion with regards to the grade of your card and the cost of putting the card in a plastic cassette. It is your decision (by providing a minimum grade) as to whether to have them transfer the card into their plastic holder, but you have already paid them to determine a grade to your card.

[bobbyw8469]

I have never been a fan of reviews. It infuriates me that both graders always seem to grade the other graders cards lower, like trying to subtly say the other grader doesn't know what they are doing and grades too loosely. I have seen it both ways. Park me in the camp that believes reviews don't get a fair shake!

[bobbyw8469]

I will say this...PSA customer service did make this right by allowing me to "lower" my min grade requirement by a half grade and sending them through again. I just got a call today saying that both crossed over at that new lower half point grade. A SGC 3 Walter Johnson is now a PSA 2.5 and a SGC 2.5 James Scott is now a PSA 2.

Are you happy with that?? You just turned a $2,500 Walter Johnson card into a $1,600 card, and a $200 James Scott card into a $150 card. If that sounds like a good deal to you, then I am glad you are happy. It sounds like they did you a favor not crossing them to begin with, and you might should have left well enough alone (unless you think the SGC brand is eventually going the way the GAI brand did, and all their cards become worth a fraction what they should be - then I understand your point).

[oldjudge]

Almost surely SGC would treat a PSA crossover in a similar fashion. It would be interesting to see what would happen if you now submitted your PSA 2.5 to SGC for a crossover with a min grade of 3, their initial grade. My guess is that there is no way you would get it. They would probably give you a 2. If you did this enough you could get the card down to an "A". LOL

[barrysloate]

If that's the way the grading companies look at crossovers, then I have to ask: are they reviewing the card, or are they reviewing the label? Where is the integrity in the process?

[bobbyw8469]

Originally Posted by barrysloate

If that's the way the grading companies look at crossovers, then I have to ask: are they reviewing the card, or are they reviewing the label? Where is the integrity in the process?

That is the million dollar question Barry. Let me know when you have the answer.....