When is it okay to cancel a sale?

[bn2cardz]

When I ship to people with low feedback or something seems off I buy every form of protection I can think of including signature, even if it costs me some in the end, and I purchase it through ebay shipping so that they have instant access to it.

Actually delivery in person would be harder to prove delivery because there isn't a paper trail back to ebay


As far as when to cancel this is a tough one and I can say that I would be very cautious also.

[thecatspajamas]

Originally Posted by bn2cardz

When I ship to people with low feedback or something seems off I buy every form of protection I can think of including signature, even if it costs me some in the end, and I purchase it through ebay shipping so that they have instant access to it.

Actually delivery in person would be harder to prove delivery because there isn't a paper trail back to ebay.

+1

If you want eBay to have your back in what you're assuming will be a dispute, go ahead and jump through every hoop they (eBay) ask you to on the front end. It doesn't matter if the hoops make sense to you or not, or if you think you have a better way. Driving to the person's home and dropping off the items in person, if they have bad intentions to start with, is removing the one piece of proof that eBay will require you to show that you delivered the goods and inviting them to take you for the time and expense to deliver the cards as well. If they have to sign for the delivery, it will make them think twice before trying to pull a fast one because it seems more official. If you want to really throw them, add Return Receipt (a little green postcard that they sign and gets mailed back to you). It won't carry any more weight with eBay, but will confuse most recipients who don't know what in the world this little green card is that they're signing that the postman takes with him.

Or, if you listed the item with In-Person Pick-Up as the only delivery option, just cancel the transaction through eBay. There's even an option for that in the list of reasons for the cancellation. If you listed a shipping method though, and somewhere in the description said you would prefer in-person pick-up, you're out of luck in that regard.