Really SGC? Horribly disappointing.

[ezez420]

May I ask why you would bash SGC to start a post? Do you dislike their grading that much or is it something personal to point out their mistake to community? Only to see later in your post that issue was resolved. Don't you think that should've been your first step?

I get if it is an individual person but I don't get it when you bash the Company that grades your cards and is probably part of the lifeblood of your business or hobby.



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[CW]

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[ZachS]

Originally Posted by ezez420

May I ask why you would bash SGC to start a post? Do you dislike their grading that much or is it something personal to point out their mistake to community? Only to see later in your post that issue was resolved. Don't you think that should've been your first step?

I get if it is an individual person but I don't get it when you bash the Company that grades your cards and is probably part of the lifeblood of your business or hobby.

Sometimes bad publicity will get things done, especially in the digital age we live in now. From reading this thread, it's obvious that this problem has occurred multiple times to multiple people. At what point does "SGC making it right" seem like it's just not good enough anymore? There comes a point where they need to re-evaluate their product and fix the problem rather than just making things right with individual customers.

I had a problem not long ago with a major retailer selling me a product full of bugs. I bought a bookshelf for my son's room and things were fine for a few months. One day we noticed holes and wood dust on the shelf and I ended up finding out that it was full of wood-eating beetles. When I tried to bring it back to the store they didn't want to do anything because the purchase was over the days allowed to return. I took to social media with pictures and the story and within a day someone had contacted me willing to refund the full purchase price. I was also told that they would open an investigation into the products coming from their vendor that supplied the bookcase full of beetles. Sometimes you need to go beyond that "individual" level and get more people involved if you want to get results.

I'm not bashing here. SGC is my preferred slab and I love the way the black insert looks around the card... BUT if it's not doing it's primary function, which is to protect the card, then what's the point?

[t206hof]

Originally Posted by ZachS

Sometimes bad publicity will get things done, especially in the digital age we live in now. From reading this thread, it's obvious that this problem has occurred multiple times to multiple people. At what point does "SGC making it right" seem like it's just not good enough anymore? There comes a point where they need to re-evaluate their product and fix the problem rather than just making things right with individual customers.

I had a problem not long ago with a major retailer selling me a product full of bugs. I bought a bookshelf for my son's room and things were fine for a few months. One day we noticed holes and wood dust on the shelf and I ended up finding out that it was full of wood-eating beetles. When I tried to bring it back to the store they didn't want to do anything because the purchase was over the days allowed to return. I took to social media with pictures and the story and within a day someone had contacted me willing to refund the full purchase price. I was also told that they would open an investigation into the products coming from their vendor that supplied the bookcase full of beetles. Sometimes you need to go beyond that "individual" level and get more people involved if you want to get results.

I'm not bashing here. SGC is my preferred slab and I love the way the black insert looks around the card... BUT if it's not doing it's primary function, which is to protect the card, then what's the point?

I agree, if someone wants to voice their opinion about something then they have every right to do so.