T201 Ed Walsh Missing in mail?

[auggiedoggy]

Originally Posted by glchen

As long as the tracking # does not show delivered, you have a case on it as long as you file the case before the ebay deadline (which I think is now 30 days after the auction ends).

Contact the seller first and have him/her track it down. That should always be the first recourse. I had a similar incident myself this year. I called the seller and the next thing I knew the package was moving. As far as a case is concerned, I though it was more like a 45 day period. I could be wrong but I seem to recall seeing 45 days as the limit for filing a problem report.

[6-4-3memorabilia]

Thank you, I had this happen once before but it was for like a $2 card that the seller put a Tracking # on it, he just gave me back the $2, never know if the card came back to him.

[D. Bergin]

Post Office has gotten very slow since the cutbacks. Not in every case, but the anecdotal delays and packages disappearing in the system only to reappear a couple weeks later, are becoming more and more common.

If you contact the seller, I would suggest doing it through the "Contact The Seller" button, and not the "Where Is My Package" button, which automatically opens a case and puts a "defect" on the sellers record, through no fault of his own.. since it looks like he got the package in the Post Office's hands in a timely manner to begin with.

Once that defect is placed on the record, it can not be retracted, even if it shows up as delivered the next day.

If the package doesn't show up eventually, there are plenty of other ways to get recourse for the card, all of which will also put a defect on the sellers record (if that's a concern), even if he just voluntarily sends you a refund, without Ebay getting involved in the process at all.

It used to be, sellers and buyers could cordially handle problems between each other, but unfortunately Ebay is doing their best to make the relationship adversarial between the two groups.

[D. Bergin]

Also, if you have the tracking# in your transaction record already, I would suggest going to USPS.com and signing up for e-mail notifications for that particular package.

I've repeatedly had customers contact me about packages missing in the system for a couple of weeks, and usually within the same day of me signing up for notifications, the package mysteriously starts moving through the system again.

The conspiracy theorist in me wonders if it's being held back by a pilfer in the system, to see if anybody notices if the package has gone missing, and then releases it along it's way if a notification pops up.

[6-4-3memorabilia]

Just called USPS, was on hold for about 20 min before someone answered my call. Lady asked for the tracking # which I gave her. She saw the same thing I did about not being updated since the 18th. She took some info from me including my name, address, and phone number, then she put me on hold to fill out a claim form. Was on hold for about 2 min lady came back with a claim # and said someone will look into it and give me a call back between 24 to 48 hrs.

[bnorth]

I would just give it some more time, chances are it will show up.

My personal experience is the PO has sucked really bad for almost a year now. The strange thing is if I send/receive a card in a PWE or with the free tracking they give you it shows up like clock work. Now if it has a paid tracking # there will be a 2-4 week delay over 90% of the time. Very strange but true.

[ValKehl]

Anthony, it is my understanding that, unless there is a specific agreement to the contrary, an eBay seller is responsible for loss/damage until the item is received by the eBay purchaser. Hence, I don't think you need to worry, unless you don't take action within the prescribed time period. If I'm wrong about this, I'm sure someone will set me straight.
Val

[steve B]

I had one like that recently. Shipped with tracking, scanned into the system, scanned out of the area. Two weeks of no updates.

Then right about the time I was going to call someone it shows as scanned into town and out for delivery.

Apparently nobody between the shipping location and here could be bothered to scan it.

Steve B

[6-4-3memorabilia]

Update, looks like I am good with the card. Tracking finally updated 10 days later and said it is out for delivery today. Funny how when stuff like this happens after you make a few phone calls the thing is right at your door the next day. So when I get home from work today I should have the card sitting in my mail box.