SGC Response concerning new labels

[ullmandds]

Originally Posted by RGold

"Weird Frank" Yankovic, M.D.

i was thinking the same thing!!!!!

[thehoodedcoder]

They basically just copied the PSA label layout and design. They changed red to green and have a PSA grade index on it, in addition to their original grading tier.

Not sure if this was mentioned but...that's just a cop out. If you are redoing stuff wouldn't you invest the money in the bar code technology also and bring your company into the 19th century?

Kevin

[bobfreedman]

As the owner of the company that was in charge of the new web site design, and an overhaul of the set registry, and the changes to the flip and about 20 other things, the time that took the longest and was the most difficult thing to do, were the changes to the flip. Now many of you who think it should have been easy and we should have be able to add a green border easily, really have no idea how difficult this truly was. They also should not claim to think they could have done it themselves just because they were able to add it in photoshop with no business requirements nor have any of the specifications to work from. Some of our tolerances were 1/32" of an inch, we also went through two different printers, we went through three different labels test runs (all of which were paid for), we designed four or five different labels and it took us about 8 months to complete. None of this mind you, is me complaining about this, it is me merely telling you that this was not an easy thing to do to say the least.

I realize I am opening myself to some ridicule here because no matter what I say, some of you will find fault. What SGC did was modernize their entire computer systems at a great cost to bring better customer service to everyone here. Now granted, we could have gotten more feedback from some of you but in all honesty, it would not have mattered because SGC wanted to get a 4th line on the flip in order to differentiate itself from its competitors and they should be applauded for it, because some of you think that you could have done it better or you were not consulted or whatever gripe you have with the new flip. SGC spent a lot of money to modernize the computer system and that is what should be the focus here, not a lack of a green border.

I will add that we are looking to see if we can add the border to the flip but that will take a while to do because as I had indicated, it is a very complex change.

Bob Freedman
bob@simpleauctionsite.com

[t206hof]

Bob, Get Ready cause here it comes.

[MMarvelli]

No mother likes to hear her baby is ugly. I am surprised it took her this long to defend herself and her offspring.

[calvindog]

Lol

[GregMitch34]

Still the "modernizing the computer" excuse! You produced a lame, ugly flip that most of the company's best customers hate. Good work. And as the "photoshopped" alternatives show, you could have easily gotten the same number of lines and info on it. Has nothing to do with them "modernizing their computer system."

[Deertick]

Originally Posted by bobfreedman

Some of our tolerances were 1/32" of an inch, we also went through two different printers, we went through three different labels test runs (all of which were paid for), we designed four or five different labels and it took us about 8 months to complete. None of this mind you, is me complaining about this, it is me merely telling you that this was not an easy thing to do to say the least.

I'm not sure what two(!) printers you tried, but .8mm simplex registration tolerances should be a non-issue for a professional office printer. And who in their right mind besides a construction worker measures in 32nds of an inch???

[chernieto]

we could have gotten more feedback from some of you but in all honesty,
it would not have mattered because SGC wanted to get a 4th line on the flip in order to differentiate itself from its competitors and they should be applauded for it, because some of you think that you could have done it better or you were not consulted or whatever gripe you have with the new flip. SGC spent a lot of money to modernize the computer system and that is what should be the focus here, not a lack of a green border.

Bob Freedman
bob@simpleauctionsite.com[/QUOTE]

Are you sure customer feedback would not have mattered? In all honesty not the best thing to say to loyal customers.Ouch!

JOE G.JPG

By the way Bob when a user enters T206 as a set & a players last name in the population report it does not pull up the appropriate information.
Thanks
Paul

[MikeU]

Originally Posted by bobfreedman

As the owner of the company that was in charge of the new web site design, and an overhaul of the set registry, and the changes to the flip and about 20 other things, the time that took the longest and was the most difficult thing to do, were the changes to the flip. Now many of you who think it should have been easy and we should have be able to add a green border easily, really have no idea how difficult this truly was. They also should not claim to think they could have done it themselves just because they were able to add it in photoshop with no business requirements nor have any of the specifications to work from. Some of our tolerances were 1/32" of an inch, we also went through two different printers, we went through three different labels test runs (all of which were paid for), we designed four or five different labels and it took us about 8 months to complete. None of this mind you, is me complaining about this, it is me merely telling you that this was not an easy thing to do to say the least.

I realize I am opening myself to some ridicule here because no matter what I say, some of you will find fault. What SGC did was modernize their entire computer systems at a great cost to bring better customer service to everyone here. Now granted, we could have gotten more feedback from some of you but in all honesty, it would not have mattered because SGC wanted to get a 4th line on the flip in order to differentiate itself from its competitors and they should be applauded for it, because some of you think that you could have done it better or you were not consulted or whatever gripe you have with the new flip. SGC spent a lot of money to modernize the computer system and that is what should be the focus here, not a lack of a green border.

I will add that we are looking to see if we can add the border to the flip but that will take a while to do because as I had indicated, it is a very complex change.

Bob Freedman
bob@simpleauctionsite.com

Are you saying the set registry and population report changes are 100% complete?