Paypal Family and Friends Payment Problem Anyone else??

[glchen]

I've unfortunately been involved in a number of charge back and ebay/paypal issues these days, but very luckily have managed to land right side up for them so far.

For the issue in this case, from my experience (not sure what happened in Sean's), you can still win your case as long as your item shows delivered to the customer w/ his signature. You will have 21 business days from the day the item was shipped for the package to be delivered (or at least attemped delivery). Hopefully if the Post Office doesn't screw up here, you'll be okay in the end.

[whiteymet]

Originally Posted by glchen

I've unfortunately been involved in a number of charge back and ebay/paypal issues these days, but very luckily have managed to land right side up for them so far.

For the issue in this case, from my experience (not sure what happened in Sean's), you can still win your case as long as your item shows delivered to the customer w/ his signature. You will have 21 business days from the day the item was shipped for the package to be delivered (or at least attemped delivery). Hopefully if the Post Office doesn't screw up here, you'll be okay in the end.

Gary:

What one of my original questions was is what happens if the P.O. does not deliver the package? I have all the tracking info I can supply to paypal, but if the package does not get there will paypal refund the buyer under protection plan even if paid via F&F?

[glchen]

Originally Posted by whiteymet

Gary:

What one of my original questions was is what happens if the P.O. does not deliver the package? I have all the tracking info I can supply to paypal, but if the package does not get there will paypal refund the buyer under protection plan even if paid via F&F?

If the Post Office does not deliver the package, you probably shouldn't expect your money back, let me just say that. As the sender of the package, you will need to go to the Post Office to collect the insurance for non-delivery.

[whiteymet]

Originally Posted by glchen

If the Post Office does not deliver the package, you probably shouldn't expect your money back, let me just say that. As the sender of the package, you will need to go to the Post Office to collect the insurance for non-delivery.

Gary and Tom:

Thanks for the replies.

Gary, I did not expect to keep the payment if the package was not delivered.

I just thought that this is, as Tom noted, a post office problem that paypal should not have gotten involved in.

I figured I would file a claim with P.O. and refund the buyers money from the P.O.insurance payment.

However because the buyer initiated a claim with pypal, it now is. Even though payment was through F&F which we all thought (think?) has no claims.

So, now paypal keeps my money, refunds it to the buyer then as Tom notes the package shows up before my claim with the P.O. comes through and I am out the $$ and the items if the buyer is not on the up and up and repays me.

This may be a strategy of the buyer once he knew the package was lost. I saw no other reason he would start a claim with paypal so soon without waiting to see what the P.O. looking into the lost package turned up.

[glchen]

Right, Fred, it's as you said. F&F just means that neither side should expect Paypal protection, but it doesn't mean that Paypal can't get involved like it did here. (Paypal will probably limit both parties accounts going forward. However, you can probably just establish a new paypal account under your wife's info (or someone else in your family) and a new bank account if you need to.)

What you'll need to do to prevent the scenario that you mentioned above is to contact the Post Office and find out what is the soonest that you can file an insurance claim for a package not being delivered, and do that as soon as you possibly can. The last thing you want to happen is for the Post Office to deliver the package after paypal pays the claim out of your pocket. Then the Post Office would not reimburse you. I'm not a lawyer and have no clue what I'm saying here, but if that situation did occur, the buyer may be guilty of mail fraud, and you may be able to do something there.

[Bocabirdman]

How long has the package been in limbo? I have had packages go off the grid, spinning its wheels at a Post Office for 2 weeks. Then, with no additional movement on the tracking number, suddenly show as "Out For Delivery" a thousand miles away.

[I Only Smoke 4 the Cards]

Originally Posted by Bocabirdman

How long has the package been in limbo? I have had packages go off the grid, spinning its wheels at a Post Office for 2 weeks. Then, with no additional movement on the tracking number, suddenly show as "Out For Delivery" a thousand miles away.

It doesn't seem like enough time has passed for real concern to have set in yet.

[autograf]

Fred.....the post office is the one who should pay. They are the weak link here. The buyer paid. You shipped. Your agent, the post office, didn't deliver. They should be of the hook. As the shipper, you will have to file the claim to get the money back. You will need the receipt from them and some form of proof of what the buyer paid like the paypal transaction and some other documentation to establish the goods in the package. Paypal shouldn't have to pay anything on this. A bummer that they have tied your funds up. If, for some reason, they refund the buyer and it still doesn't get delivered, file the claim with the post office and you will get the $2K in your pocket. If paypal refunds them and subsequently the package gets delivered, you are screwed on that one.......good luck!