Quick PSA Question

[Republicaninmass]

If the box Is marked with the highest service level, it seems to get entered quicker. They are at the full 45 days on my bulk orders.

[JamesGallo]

Originally Posted by Republicaninmass

If the box Is marked with the highest service level, it seems to get entered quicker. They are at the full 45 days on my bulk orders.

Thanks for all the responses.

It is absolutely ridiculous that you need to write anything on the outside. No other 3rd party grading service in any hobby requires this. Just dumb. Anyway i of course forgot to do this but the card was entered today, so it took a full week before it was entered.

Insane i just hope they dont mess up the card otherwise its a waste of money and time.

James G

[glynparson]

way more submissions than the other services, not to excuse there slowness, but it does clearly state in their directions to write the service level on the outside of the package. They are behind, and a week behind is not unusual for them in fact its closer to the norm. If you do not put service level on outside Ive noticed it usually takes even more time to get logged in than when they are behind normally.

[japhi]

Originally Posted by JamesGallo

Thanks for all the responses.

It is absolutely ridiculous that you need to write anything on the outside. No other 3rd party grading service in any hobby requires this. Just dumb. Anyway i of course forgot to do this but the card was entered today, so it took a full week before it was entered.

Insane i just hope they dont mess up the card otherwise its a waste of money and time.

James G

They do make it pretty clear that they need you to write the service level on the box, it's in bold under shipping instructions:

http://www.psacard.com/Content/pdf/P...-To-Submit.pdf

Doesn't mean they will hit the turnaround time but I've found my orders log within a few days by following the shipping process.

[JamesGallo]

Originally Posted by japhi

They do make it pretty clear that they need you to write the service level on the box, it's in bold under shipping instructions:

http://www.psacard.com/Content/pdf/P...-To-Submit.pdf

Doesn't mean they will hit the turnaround time but I've found my orders log within a few days by following the shipping process.

YES I KNOW THEY state it, its just STUPID. No other 3rd party grading service needs this done.

Again I am aware they request it I just forgot.

Nuff said end of story I got my answer.

James G

[sycks22]

I had a 5 day service take 29 days last year. It's not a big deal that they're behind.

[japhi]

Originally Posted by JamesGallo

YES I KNOW THEY state it, its just STUPID. No other 3rd party grading service needs this done.

Again I am aware they request it I just forgot.

Nuff said end of story I got my answer.

James G

No need to lose your shit over this. For what it's worth I was kicked off the PSA boards for being critical of process, I'm by no means a PSA sycophant.

That said it does make sense to me to write the service level on the box, I can imagine they don't want to have to open a box until they are ready to process it. I imagine them opening boxes and putting them aside creates risk of theft, cards being misplaced, etc. There is probably a better way to accomplish this - they should go to some sort of waybill that can be affixed to the box.

[E93]

If it was not written on the box as they request, I can understand it not getting logged in quickly.

However, I don't think there is an excuse for advertising turn around time and then not meeting their side of the commitment, especially when they charge for accelerated speed of getting cards back. It seems very unprofessional to me - takes the "P" out of PSA in my book.

That said, I think PSA does a good job generally and I use their services.
JimB

[GoudeyGum]

Originally Posted by E93

However, I don't think there is an excuse for advertising turn around time and then not meeting their side of the commitment, especially when they charge for accelerated speed of getting cards back. It seems very unprofessional to me - takes the "P" out of PSA in my book.
JimB

Playing devil's advocate here a bit, but it does say in bold red letters at the bottom of the submission form "Turnaround time does not begin until order has been entered into the grading system". Should they enter orders into their grading system more promptly? I suppose. With that said, fantastic customer support is not something I personally put at the top of my list when choosing card grading services. When I'm hankerin' a heapin' helpin' of customer service, I will visit Sandals, Ritz Carlton, Ruth's Chris etc.....but to each their own.

[japhi]

Originally Posted by E93

If it was not written on the box as they request, I can understand it not getting logged in quickly.

However, I don't think there is an excuse for advertising turn around time and then not meeting their side of the commitment, especially when they charge for accelerated speed of getting cards back. It seems very unprofessional to me - takes the "P" out of PSA in my book.

That said, I think PSA does a good job generally and I use their services.
JimB

This is my take as well, no excuse to take 3-5 days to log an order that was shipped properly, especially on a 2-10 day service level.