Scenario

[frankhardy]

I am the buyer, as most of you figured out.

I contacted the seller to try to work it out. I don't think there is anything wrong with that.

The seller (either knowingly or unknowingly) failed to describe the card properly. If this card was a card that could be had easily, it would have been a no brainer - I either keep the card or I send the card back for a refund. However, this is a very rare card - a 1994 Topps Black Gold Winner ABCD. If I send the card back, I may not see another one for a few years. So, I politely asked the seller if he would make up for his error without me sending the card back. He declined to do this. So, since this card is so scarce, I feel like I have no choice but to keep it, even though I am not satisfied with it. Positive feedback has been left, although a little reluctantly.

By the way, I am not asking for something that I have never done as a seller. I have given partial refunds in the past when I thought it was warranted.

[Zach Wheat]

Barring any other facts I think the seller was fair in offering a full refund over a partial refund. The condition of the card and hence its value was subjective and a matter of opinion between buyer/seller. He obviously thought the card was worth more in the indicated condition and may be able to get it in another auction. Offering a full refund and getting the card back gives him this option.

I have been in similar situations as a buyer and I empathize with you. However, I think the seller was fair.

Z Wheat

[freakhappy]

I will take exactly what you stated as the truth and comment solely on that.

IMO and like we have all heard before many times I'm sure...customer is king. In this instance, the customer was simply done wrong by the seller because the description was not correct and it absolutely affected the price. When I first read the opening statement, I was thinking only full refund with no partial, but then I thought some more and it became clear that the seller should be somewhat obligated to do whatever in his power to make this right for the buyer. Does a full refund sound good...yep, but the suggestion that the buyer made makes a lot of sense and if I was the seller I would definitely agree with a partial refund because it was my f-up, not his. If the seller states in his listings that he does not do partials, that's one thing, but I don't believe that's the case.

Good luck with your situation...I hope it works out in your favor.

[savedfrommyspokes]

As a buyer, I feel I am at the seller's mercy to either provide a full refund upon the return OR offer a partial refund with a bare minimum expectation of honoring their refund/return statements in their listing.

As a seller, I never offer partial refunds, however, if there were to be a buyer who is exceedingly DEMANDING and saying things like OR ELSE, etc, I will provide a reasonable partial refund and "move on" as it is not worth the hassle. Obviously buyers who act in this manner I "move on(to)" my BBL.

[ALR-bishop]

Here are examples of what is being discussed, both 93 and 94

[novakjr]

Assuming this is the one you're talking about....

http://www.ebay.com/itm/1994-Topps-B...p2047675.l2557

Sure the photo's aren't great, BUT without a doubt I can see the corner damage you're talking about. The bottom right corner looks horrible, the top right not so hot itself(but not awful), the 2 left corners look decent. Don't be mad at me here, BUT given how fairly obvious the damages are in the photos, I might side with the seller here. Forget about his stating "great condition", you had the photos to make that judgement yourself.

Now I don't know if you made the purchase on your phone or computer. So I'm just throwing this out there blindly. I can understand missing the damage if you maybe made the purchase using your phone where you didn't get a great view, BUT if you're making a purchase of that price, or on a card claimed to be this rare, you should probably make sure you get the best possible view you can on your computer.. And looking from my comp, the damage, again, is obvious..

I don't envy your situation. But I completely get where the seller's coming from here. I wouldn't offer a partial either in this case, because the condition was clearly evident in the photos...

[frankhardy]

Well, as a seller, I can't say that. If I missed the condition like that, I would try to make it right to the buyer within reason.

Also, as a seller, I would have disclosed the condition and not had the buyer rely on grainy digital pictures.