Ebay Issue After ONE Year

[slidekellyslide]

Originally Posted by queencitysportscards

Customer Service and Responsiveness should be priority #1. If you knew the card was trimmed then I say refund. If no knowledge and it is over a year, I would say use your discretion.

Hope it works out for you!

Hank

If I knew the card was trimmed I wouldn't have sold it, but I don't believe it was trimmed...these cards came out of an estate of a non collector..they were just his cards he bought from packs as a kid from 1958-1963, I'm almost certain of that in how they were found in small stacks by teams with string tied around them, with his stars all in a small card file type of box. The Yaz rookie card was not even pulled as a "star".

[slidekellyslide]

And btw I do value customer service I recently refunded a guy who bought a very nice 1968 Milton Bradley Topps card from me that I thought was near mint to mint, but he told me it had a small surface crease...he sent me a scan, returned it and I refunded him no questions asked.

http://www.ebay.com/itm/1968-Topps-M...item56601a8f34

[thecatspajamas]

Unless the guy was a regular customer and you were looking to keep him that way (doesn't sound like the case), I'd just block him and move on. Anybody so unreasonable as to think that you SHOULD give him a refund a year later is a kook you don't want to be dealing with in the first place. If he sheepishly mentioned the situation and asked if there is anything you could do and apologizing because it's been so long and left it up to you, then maybe. Even then I'd make him produce a receipt so that you could at least know how much he paid. If he can remember a year later where to look up the guy he bought it from, he ought to at least be able to produce some record of the transaction.

[slidekellyslide]

Originally Posted by thecatspajamas

Unless the guy was a regular customer and you were looking to keep him that way (doesn't sound like the case), I'd just block him and move on. Anybody so unreasonable as to think that you SHOULD give him a refund a year later is a kook you don't want to be dealing with in the first place. If he sheepishly mentioned the situation and asked if there is anything you could do and apologizing because it's been so long and left it up to you, then maybe. Even then I'd make him produce a receipt so that you could at least know how much he paid. If he can remember a year later where to look up the guy he bought it from, he ought to at least be able to produce some record of the transaction.

He only has a 46 rating in 14 years on ebay...I did sell him something last January as I can see I left him positive feedback.

[Big Ben]

I would tell him where he could put that card! Ridiculous!

[I Only Smoke 4 the Cards]

After a year i would not refund. Furthermore, how do you know he didn't trim it?

[Jantz]

Hi Dan

FWIW if you really want to know what the card sold for, you probably could find out on Cardtarget. I've looked up cards that I have purchased as far back as 2008.

To answer your question, if it was a collector that I know, then yes to a refund after a year. If this is just some random buyer, then I would not issue a refund. Way to many variables after a year.

Hope this helps


Jantz

[queencitysportscards]

Dan,

I completely understand your frustration. I have been surprised myself, when I submit cards and they come back with an "A" or altered at times. I also agree that you probably wouldn't have sold it knowing it was trimmed.

Either way, I think you are trying to do the right thing and that needs to be communicated to the buyer. You are doing what you can.

Hank