SGC = Who cares about your cards!

[h2oya311]

That's horrible Brad.

I won't apologize for SGC although I consider myself loyal to them. This certainly won't win them any fans. They've sent at least one or two cards per submission back to me without a grade even though I put in BOLD letters that I am okay with a grade of Authentic. I have spent way too much on shipping to justify using them when I have to submit a card three times to get what I want.

I'd rather they take the care and time to do it right the first time than to meet some silly 10-day or 20-day self-imposed deadline. It's like the Dominos delivery promise of 30 minutes. They had to scratch that from their marketing materials because there were too many car accidents resulting from rushing door-to-door.

I would be pissed about all of those coming to my door like that!!

[Bosox Blair]

Brad,

Definitely upsetting regarding those holders. But to me, there are a couple things going on here.

One is that people should be informed that the holders are not always great, and cards can be at risk inside these holders. Mission accomplished through your cautionary tale and the others shared in this thread. It is a fair criticism, I think, that these holders could stand some major improvement. And that includes the awful oversized SGC holders that all-too-often split apart at the seams. (FWIW, when PSA uses the terrible oversized "window" within the holder, cards can also move around and be damaged inside that holder too.)

Second, is a distinct issue - how did SGC deal with the problem in your case? Personally, before I'd go on blast on an internet forum about how a company doesn't "care", I'd have to be really unhappy with the response - not just with a problem that arose.

If point #1 was all you wanted to convey, I think it would have been more appropriate to call your thread something more like "A warning about SGC holders", rather than the overly-dramatic SGC doesn't care message.

Just one opinion.

Cheers,
Blair

[steve B]

Originally Posted by h2oya311

It's like the Dominos delivery promise of 30 minutes. They had to scratch that from their marketing materials because there were too many car accidents resulting from rushing door-to-door.

Yeah, if this stuff is happening from rushing they need to stop rushing. The holders do really need some changes, at the minimum a thicker gasket. If the bigger holders warp during sealing it's really time for a major change.

A bit OT, but that wasn't completely the reason the 30 minute guarantee was cancelled. It was the bad PR caused by a few incidents with people that just didn't get it. Maybe 10-20 incidents out of thousands of drivers.

The delivery time guarantee was totally a marketing thing. The cost was written off as an advertising expense so nobody - Not the stores, not the drivers, nobody was out anything.

A friend of mine worked for them while they had that policy and was never rushed by his manager. In fact, he told me that if things were slow the pizza was more likely to be late. The drivers made minimum plus tips and used their own cars. On a slow night there would be a lot less in tips. So a few Pizzas would be "late" but still actually hot. which made no sense to me until he told me that everyone assumed the driver was charged. So if things were really slow the drivers would show up and say something like " darn, 31 minutes your pizza is free. " Hardly anyone actually kept track of the time, and of course they're already standing there with the cash plus tip. Most of the time they'd feel bad and simply give him the whole amount anyway, or at least a good portion of it. All written off as advertising.

Steve B

[calvindog]

I was a Dominos man during that 30 minute delivery era I agree, the manager wouldn't dare tell us to race to beat the 30 minute deadline.

[frankbmd]

Originally Posted by calvindog

I was a Dominos man during that 30 minute delivery era I agree, the manager wouldn't dare tell us to race to beat the 30 minute deadline.

Why would you quit a dream job at Domino's?

[martyp]

A few years back I was willing to try to assist SGC with their holder problems since I had T206, 1954 Topps T3 and other cards slide. Using my manufacturing background, I asked about their incoming inspection. I found that it consisted of unloading the truck, and maybe counting the boxes. I suggested that based on the measuring that I did, I felt that the plastic was warped. I suggested to Derek Grady that they talked to their vendor and asked them for help to solve the problem. I was told two things. #1 - If the problem is affecting less than 10% of their product, he did not think it was that big of a deal. #2 - If they approached their vendor, he was afraid that their vendor would no longer sell to them.

I work under the philosophy that if there is a problem that you either do not know or do not care. SGC has known of the problem for several years.

[JollyRoger]

I have been receiving a few SGC "tappers" lately as well.

[conor912]

I want to hear more Dominoes stories.....they're way more interesting than this thread.

[calvindog]

Originally Posted by martyp

A few years back I was willing to try to assist SGC with their holder problems since I had T206, 1954 Topps T3 and other cards slide. Using my manufacturing background, I asked about their incoming inspection. I found that it consisted of unloading the truck, and maybe counting the boxes. I suggested that based on the measuring that I did, I felt that the plastic was warped. I suggested to Derek Grady that they talked to their vendor and asked them for help to solve the problem. I was told two things. #1 - If the problem is affecting less than 10% of their product, he did not think it was that big of a deal. #2 - If they approached their vendor, he was afraid that their vendor would no longer sell to them.

I work under the philosophy that if there is a problem that you either do not know or do not care. SGC has known of the problem for several years.

Derek Grady sounds like an intelligent, hard working guy. In Bizarro World.

[steve B]

Originally Posted by martyp

A few years back I was willing to try to assist SGC with their holder problems since I had T206, 1954 Topps T3 and other cards slide. Using my manufacturing background, I asked about their incoming inspection. I found that it consisted of unloading the truck, and maybe counting the boxes. I suggested that based on the measuring that I did, I felt that the plastic was warped. I suggested to Derek Grady that they talked to their vendor and asked them for help to solve the problem. I was told two things. #1 - If the problem is affecting less than 10% of their product, he did not think it was that big of a deal. #2 - If they approached their vendor, he was afraid that their vendor would no longer sell to them.

I work under the philosophy that if there is a problem that you either do not know or do not care. SGC has known of the problem for several years.

They probably made the mistake of having the supplier make and own the molds. Typically a customer wants to own the mold so they can simply go to another supplier if there's a problem.

Fixing it might require new molds, and that's expensive.
Or the supplier might be running too fast causing the warp.

I've never seen a 10% scrap rate be acceptable for a mechanical part. (ICs yes, but the wafer holds a lot and gets cut up so the delivered ones are ok)
It might be ok if they're using the customary 10% overshipment allowance.
Since there's some QC, and maybe some extra material they want to use before shutting down the machine a lot of places have a cushion in the contract. So if you order 1000, they can ship and charge for up to 1100.
In practice I've hardly ever had extra machined parts shipped, but did have about a 5-7% overage on some custom drawn tubing.

If it was me I'd be talking to the supplier about the lack of quality.

Steve B

[martyp]

Steve, it could also be the percentage of regrind or the temp or cooling cycle of the mold. I was going to give them some ideas to measure for quality. I suggested that they just ask the vendor for input or ideas.

The 10% issue was that he was not interested unless 10% of the cards in the SGC holders were slipping.

[Deertick]

Originally Posted by frankbmd

Why would you quit a dream job at Domino's?

Who said he quit?

[4815162342]

Originally Posted by Deertick

Who said he quit?

I like that business model. I even have a slogan:

"Law advice over a slice"

[docpatlv]

Originally Posted by Deertick

Who said he quit?

Well maybe he didn't quit...maybe he was fired. Jeff, don't leave us hanging. Pleeeeeease don't tell us it was an "American Pie" moment with a large pepperoni pizza. Say it ain't so...Jeff!!!

[frankbmd]

Don't forget to stop by and say hello to Jeff on the weekends when he is out with his trailer. I'm not sure if he got that permit yet for the Super Bowl tailgaters. Maybe he'll be kind enough to give us a list of events where he'll be serving.