Why I'm just about through with eBay

[tonyo]

Originally Posted by h2oya311

+1

I once accidentally opened a case when trying to simply ask the seller for a refund on a <$50 card. I felt bad but didn't even know that eBay had opened a case. I simply clicked the "contact seller" button (or "ask seller a question" button) and once sent, eBay stated that a case had been opened. It all worked out in the end for both of us.

I had this happen to me a couple of times (accidentally open a case). I usually wait a week after the expected delivery date, then ask the seller to check his records. I think both times I hit "I haven't received my item yet" after hitting "contact seller"

I feel like if you hit "other" instead of "I haven't received my item yet" it doesn't automatically open a case.

[Clydewally]

I have accidentally opened a case by asking where an item was. I have not been able to figure out a way to ask about it without opening a case.
The good news is that the matters seems to have been resolved (in one case an item never reached me and ebay refunded my money without charging the buyer as he had done everything right and this was a UPS problem) and, as I understand it, the opening of a case that is resolved does not cause any lasting stain on buyer or seller's feedback.
Is that true? I have only been a buyer on ebay.

[steve B]

I had the same thing happen. Bought an item and after a bit over a week there was a tracking number but no tracking info. And the expected delivery kept changing. (Great way to have 99.9% on tome delivery, just change the expected delivery -Both UPS and USPS do it.)

So I asked if it had actually shipped. I figured it had, but I've had stuff get under something on the desk and get delayed, so I figured I'd ask.

And Ebay didn't tell me it was opening a case until after I sent the message.
I apologized for the case in a follow up message, and the seller was very good about the whole thing anyway.

But Ebay really has to stop assuming what I want. AND stop catering to the terminally impatient.

What would really help would be a simple way of telling a part time seller from a full time seller, and adjusting expectations accordingly. I'd expect a large company - some of them are selling on Ebay- to be able to ship very quickly and have a great return policy. I'm not sure just how places like LL Bean afford to pay shipping on both ends of a return, but if they can make enough to cover it good for them. I wouldn't expect the same from someone selling collectibles that are simply stuff they don't want or need.

Steve B

[packs]

I understand the frustration but I think eBay needs to be on the buyer's side. As a buyer I want to know that I'm getting what I've paid for. Most sellers are great people and I think the same goes for buyers. But I do think as a buyer I should have more control over the transaction than the seller.

[vintagetoppsguy]

For every idiotic buyer, there is an idiotic seller. I placed a bid on a card last night and less than an hour later I received an email from eBay saying that my bid was cancelled because the seller had ended the item early. No explanation from the seller. Nothing. He/she could have at least sent me an email explaining what happened, but instead I am just left wondering.

eBay seller: joez4u

[slidekellyslide]

Originally Posted by vintagetoppsguy

For every idiotic buyer, there is an idiotic seller. I placed a bid on a card last night and less than an hour later I received an email from eBay saying that my bid was cancelled because the seller had ended the item early. No explanation from the seller. Nothing. He/she could have at least sent me an email explaining what happened, but instead I am just left wondering.

eBay seller: joez4u

The seller probably ended the item early to sell to someone else...this happens all the time...I usually don't know about it though because I use a sniper program for all of my bids, unless it's a BIN auction. There have been times when I go to gavelsnipe and see that the item was ended early.

[glchen]

As others have said, ebay now automatically opens cases just when you ask questions to sellers. Buyers often aren't even aware that they're opening cases. I had this happen before also when I just wanted to see if the seller had a tracking # for me, and ebay automatically opened a case.

[slidekellyslide]

Originally Posted by packs

I understand the frustration but I think eBay needs to be on the buyer's side. As a buyer I want to know that I'm getting what I've paid for. Most sellers are great people and I think the same goes for buyers. But I do think as a buyer I should have more control over the transaction than the seller.

Ebay needs to be on the side of sanity...there are complete wackos on both the selling and buying sides...having absolute rules with no leeway for sanity is ridiculous...and as I understand it ebay is starting to sway in that direction by giving their customer service reps the ability to do away with unwarranted negatives. If someone leaves you a negative for slow service and the tracking shows the item mailed within the stated time frame they now have the ability to remove the negative. A few years back I got a negative from an Italian buyer who stated "Slow shipping" when the tracking clearly showed the item was mailed the same day he paid, ebay would not remove this negative..not even after I asked for a supervisor...they just told me their hands were tied. I got 5 negatives from some idiot in Miami last month for items he stated were never delivered even though the tracking showed that they had been...I called ebay and they removed all 5 negatives in minutes...no arguing, no yelling, no raised blood pressure. Also unbelievably they refunded his money, but not from my paypal account, they refunded him from their own account...I'm not sure how he managed that, but he did.

[packs]

I agree. I'm just saying I think the buyer needs to have the leverage when dealing with anonymous strangers. There are far more things that can go wrong from the buyer's side than the sellers. At least in my opinion.

[Jayworld]

Originally Posted by packs

I agree. I'm just saying I think the buyer needs to have the leverage when dealing with anonymous strangers. There are far more things that can go wrong from the buyer's side than the sellers. At least in my opinion.

And visa versa. I yearn for the "old" ebay pre-2007 or so…. When sellers could leave positive/negative/neutral as well, and eBay's cut was 3% per item and dropped as the auction price increased. Also, the seller could take other forms of payment besides Paypal (which is owned by eBay). Now, eBay gets 9% (including the shipping fee, too) and 3%.

I rarely sell on eBay anymore. EBay has gone from an online "Garage Sale" auction site to the current BIN Store site….

[flash300]

Originally Posted by packs

I understand the frustration but I think eBay needs to be on the buyer's side. As a buyer I want to know that I'm getting what I've paid for. Most sellers are great people and I think the same goes for buyers. But I do think as a buyer I should have more control over the transaction than the seller.

I would just like to get paid for the items that I sell. 142 non paying bidders
this year. Ebay should give a negative for each case that goes unpaid

[jp1216]

I've been on eBay for 15 years and was dinged by a buyer last week (first time). Card sells and the guy took two weeks to pay. I sent the standard invoice the day after the sale and another about 5 days later. No messages included and no replies received. After 12 days, I politely message the buyer. In that message, I say that if he doesn't contact me within 48 hours, I'd be forced to open a 'non-payer' claim with eBay. Again, no reply.
I even emailed Leon (hi Leon) and asked if he was a Net54 member since it was a prewar card sale. Not a member.
At the 2 week mark, I submit the claim. The buyer immediately contacts me in rage. Asking why I was 'threatening' him and that he 'always pays'. I simply and (again) politely replied that I hadn't heard from him and was covering my rear. Guy pays right away and I shipped the card out. Card arrives and he dings my feedback saying I was 'rude' and 'threatening'. Crazy.

[npa589]

So frustrating........You would think that it would be common sense for eBay to remove any neutral/negative feedback provided by someone who takes 2 weeks to pay and only pays after a UPI is opened. I believe they have forfeited their right to leave feedback at that juncture...

Originally Posted by jp1216

I've been on eBay for 15 years and was dinged by a buyer last week (first time). Card sells and the guy took two weeks to pay. I sent the standard invoice the day after the sale and another about 5 days later. No messages included and no replies received. After 12 days, I politely message the buyer. In that message, I say that if he doesn't contact me within 48 hours, I'd be forced to open a 'non-payer' claim with eBay. Again, no reply.
I even emailed Leon (hi Leon) and asked if he was a Net54 member since it was a prewar card sale. Not a member.
At the 2 week mark, I submit the claim. The buyer immediately contacts me in rage. Asking why I was 'threatening' him and that he 'always pays'. I simply and (again) politely replied that I hadn't heard from him and was covering my rear. Guy pays right away and I shipped the card out. Card arrives and he dings my feedback saying I was 'rude' and 'threatening'. Crazy.