PSA-A Cautionary Tale!

[CMIZ5290]

Originally Posted by vintagetoppsguy

There are a lot of other factors to consider when choosing a TPG other than resale value such as integrity, consistency, turnaround times, customer service (how they handle problems), etc.

If resale value was the most important thing, wouldn't we all be driving the same kind of car?

No, because most of the cars that have the highest resale value are the most expensive ones! Lexus, BMW, Mercedes, etc....

[chaddurbin]

lesson learned; don't let other people handle your cards unless it's absolutely necessary. and if i play the crackout game, i'd rather me messing up my own card than someone else.

edit: tbh here this could've happened at sgc or beckett...and they would've probably done the same thing i.e. refund you the difference in market value for the grade.

[Peter_Spaeth]

Handle 10 million cards, something is bound to go wrong. It sucks that it happened to be you, but what more could Joe do than offer to pay you for the card?

[thenextlevel]

Originally Posted by Peter_Spaeth

Handle 10 million cards, something is bound to go wrong. It sucks that it happened to be you, but what more could Joe do than offer to pay you for the card?

I agree. What other option did he have?

[vintagetoppsguy]

Originally Posted by Peter_Spaeth

It sucks that it happened to be you, but what more could Joe do than offer to pay you for the card?

I agree that Matt shouldn't have expected more than an offer to pay for the card but, in reading his story, I think what really put a bad taste in his mouth was Joe's attitude. When he told Joe he was sick about it, Joe basically told him it's just a bb card and to get over it. A good CSR would have been more empathetic. Had Joe been more understanding about it, I don't believe Matt would have ever posted this story and kept the situation to himself.

[CMIZ5290]

Originally Posted by vintagetoppsguy

I agree that Matt shouldn't have expected more than an offer to pay for the card but, in reading his story, I think what really put a bad taste in his mouth was Joe's attitude. When he told Joe he was sick about it, Joe basically told him it's just a bb card and to get over it. A good CSR would have been more empathetic. Had Joe been more understanding about it, I don't believe Matt would have ever posted this story and kept the situation to himself.

Once again, that does not sound like the Joe Orlando I know....

[vintagetoppsguy]

Originally Posted by CMIZ5290

No, because most of the cars that have the highest resale value are the most expensive ones! Lexus, BMW, Mercedes, etc....

That's not true at all, Kevin. According to cars.com, the best re-sale value for a mid-size sedan (amongst any class e.g. Mercedes, BMW or Lexus) is a Honda Accord. So, let me rephrase the question.

Given the fact that a Honda Accord has the highest re-sale value of a mid-size sedan, why would someone purchase any other mid-size sedan other than a Honda Accord?

All that doesn't matter though. My point is that there are several other factors to consider when choosing a TPG, other than re-sale value. In fact, I bet you if you were to start a poll asking members what their most important factor is in choosing a TPG, re-sale value would probably be close to the bottom.

[queencitysportscards]

Sorry to hear about this situation. I own a business and no matter what the products or services we sell customer service trumps them all. Mistakes happen, but we run through the brick wall to make our clients and customers happy. Its the right thing to do, however, not everyone practices this or follows through. At least PSA made you whole, but understand your frustration as a collector myself about your card. I still consider PSA, SGC and BGS, the best in the business for grading services and they all add value depending on your collecting interests.

[CMIZ5290]

Originally Posted by vintagetoppsguy

That's not true at all, Kevin. According to cars.com, the best re-sale value for a mid-size sedan (amongst any class e.g. Mercedes, BMW or Lexus) is a Honda Accord. So, let me rephrase the question.

Given the fact that a Honda Accord has the highest re-sale value of a mid-size sedan, why would someone purchase any other mid-size sedan other than a Honda Accord?

All that doesn't matter though. My point is that there are several other factors to consider when choosing a TPG, other than re-sale value. In fact, I bet you if you were to start a poll asking members what their most important factor is in choosing a TPG, re-sale value would probably be close to the bottom.

David- no offense, but I dont get that. No matter how much someone enjoys the hobby, and their relationship with their preferred TPG, they are going to want top dollar for their card when they sell it. Right now I am buying T206 SGC 84's on average for around $350 and less. The comparable PSA 7's are going for close to double that...Are you saying that's not important to most collectors?

[vintagetoppsguy]

Originally Posted by CMIZ5290

No matter how much someone enjoys the hobby, and their relationship with their preferred TPG, they are going to want top dollar for their card when they sell it.

Doesn't a car buyer want top dollar when they go to sell it too? So, why isn't everyone that buys a mid-size sedan buying a Honda Accord? Simple answer. Because while resale value is a factor, it's definitely not the most important factor.

[CMIZ5290]

Originally Posted by vintagetoppsguy

Doesn't a car buyer want top dollar when they go to sell it too? So, why isn't everyone that buys a mid-size sedan buying a Honda Accord? Simple answer. Because while resale value is a factor, it's definitely not the most important factor.

Sounds like you drive a Honda Accord....Are you happy with the smaller size compared to a Toyota Camry or Ford Fusion?

[vintagetoppsguy]

Originally Posted by CMIZ5290

Sounds like you drive a Honda Accord....Are you happy with the smaller size compared to a Toyota Camry or Ford Fusion?

Kevin,

I sold my Honda Accord about 6 months ago. It had 427,000 miles on it (yes, you read that right) and still going strong. When I went to purchase another vehicle, it was a Toyota Camry (I posted it in the "What do you drive" thread). Re-sale value played very little importance in my buying decision.

Edited to add: I still believe if you conducted a poll on the board, you would find that resale value is not really an important factor when choosing a TPG.

[glchen]

Matt, it was not my intent to dump on you if my comments seem that way. I apologize if it came out like that.

Also, I don't know if it was just coincidence, but Joe's comment about how they are just baseball cards, that line is also in the sig line for Adam W, who I believe, successfully sued PSA in the past. Maybe Joe had seen that line before, and it just slipped out of his mouth.

[slidekellyslide]

Sorry to hear this happened...I would think this type of thing happens a lot when cracking out cards. I'm actually surprised that PSA would even offer this service. If it were my company I would never crack a slab.

[smtjoy]

Sorry this happened to you Matt, good luck on finding another Aaron.

PSA dropped the ball on this, sounds like it could have been handled much better. Banning you from the CU boards for a mistake they made just seems so petty.

[JamesGallo]

I find is amazing that people are dumping on Matt.

Lets see things Joe could have done better.

1- Not lie to Matt that this was the first time they have damaged a card
2- Not comment about how they are just baseball cards
3- not try to dick around with the card. You damaged it call him right away and don't screw around with putting different grades in the system at different times.
4- Not hang up on him. Regardless of if Matt was referring to a lawyer or a hobby friend the correct thing to do would be to try and address it rather then cutting him off. Completely unprofessional in every way shape or form and I think most employers would be very unhappy if someone was treated this way.

I had a situation with SGC recently and it was handled in completely the opposite manner. I got a direct phone call, was able to say my piece and was provided a satisfactory outcome.

The fact of the matter is that to PSA you are a number in the system and that is all. Unless you are really close to Joe you can't get anywhere.

Its a shame this happened at all but the response makes me sick.

James G

[CMIZ5290]

Originally Posted by JamesGallo

I find is amazing that people are dumping on Matt.

Lets see things Joe could have done better.

1- Not lie to Matt that this was the first time they have damaged a card
2- Not comment about how they are just baseball cards
3- not try to dick around with the card. You damaged it call him right away and don't screw around with putting different grades in the system at different times.
4- Not hang up on him. Regardless of if Matt was referring to a lawyer or a hobby friend the correct thing to do would be to try and address it rather then cutting him off. Completely unprofessional in every way shape or form and I think most employers would be very unhappy if someone was treated this way.

I had a situation with SGC recently and it was handled in completely the opposite manner. I got a direct phone call, was able to say my piece and was provided a satisfactory outcome.

The fact of the matter is that to PSA you are a number in the system and that is all. Unless you are really close to Joe you can't get anywhere.

Its a shame this happened at all but the response makes me sick.

James G

Guys- No offense, and I certainly dont have anything against Matt, but his side of the story is being agreed upon without any benefit of the doubt to Joe. Why in the world would Joe say, "it's just a baseball card". From a business perspective, that doesn't even make sense....His business is baseball cards...

[thehoodedcoder]

Originally Posted by vintagetoppsguy

That's not true at all, Kevin. According to cars.com, the best re-sale value for a mid-size sedan (amongst any class e.g. Mercedes, BMW or Lexus) is a Honda Accord. So, let me rephrase the question.

Given the fact that a Honda Accord has the highest re-sale value of a mid-size sedan, why would someone purchase any other mid-size sedan other than a Honda Accord?

All that doesn't matter though. My point is that there are several other factors to consider when choosing a TPG, other than re-sale value. In fact, I bet you if you were to start a poll asking members what their most important factor is in choosing a TPG, re-sale value would probably be close to the bottom.

bad analogy. cars degrade with usage. baseball cards don't get used. one is a function or original price and usage of the item, the other one is primarily based on supply and demand.

kevin