Ebay buyer to block

[kmac32]

I had a package I mailed out on the 15th of this month with tracking. It showed processed through San Bernadino on the 16th and disappeared from the map for a week. Contacted USPS 2 days ago and heard nothing. Package showed up and delivered in Beaumont Texas today. Fortunately for me, the buyer was understanding and when I left positive feedback, I got positive feedback. The USPS does sometimes make mistakes but in the end it worked out. I still wonder where a package was for the week when it was AWOL.

[batsballsbases]

I once had a package that the seller sent me the tracking number on. Im in Ct he was in Mass. the package left Mass went lost for 4 days then tracking picked it up in Ca.! 3 days later it was in Tx. went to Ga then N.J then to me!!
Took 17 days to finally reach me from about 3 hours from my house! Now that was the long way around.

[7nohitter]

I had a card delivered with grease and tire tracks all over the packaging. It came 91 days after the sale on Ebay...I left seller a neg on the 90th day as he wasn't very helpful and I didn't believe him. This was about 10 years ago...I still almost feel bad about leaving the neg.

[Sean1125]

As a note it didn't disappear on tracking... It specifically says


Delivered
Aug-21-13, 12:55 PM, CHICAGO, IL 60640

Arrival at Post Office
Aug-21-13, 07:49 AM, CHICAGO, IL 60640

[vintagechris]

Sean and anyone else that sells, don't forget that a customer issue should be looked at as an opportunity to wow your customer. I think too many people forget this. Ebay will technically side with you on this but I have always felt it best to take care of the customer before myself.

It's a way of increasing your chance of repeat business from someone instead of killing it. Too many people these days think about each transaction as a one time affair and don't think about impressing the customer and getting repeat business over several years. Just my 2 cents.

[Sean1125]

Originally Posted by vintagechris

Sean and anyone else that sells, don't forget that a customer issue should be looked at as an opportunity to wow your customer. I think too many people forget this. Ebay will technically side with you on this but I have always felt it best to take care of the customer before myself.

It's a way of increasing your chance of repeat business from someone instead of killing it. Too many people these days think about each transaction as a one time affair and don't think about impressing the customer and getting repeat business over several years. Just my 2 cents.

I understand and I would say 50-60% of the business on this account is repeat customers, but this is the second guy within a couple weeks who has tried the "it hasn't arrived even though it shows its arrived" line, so I am a bit leery.

[dabigyankeeman]

I live where the mailboxes are all together in clusters, and its easy for the postman to put something in the wrong box and mark it delivered. This has happened to me. Unless you get a signature, delivery confirmation or tracking just are not 100% proof.

[Sean1125]

Update... He closed the case when I told him that it was delivered to him and reiterated tracking info through e-bay... I reaffirm my first post, buyer to block.

[vintagechris]

Originally Posted by Sean1125

Update... He closed the case when I told him that it was delivered to him and reiterated tracking info through e-bay... I reaffirm my first post, buyer to block.

delete

[deadballpaul]

On a regular basis, my mail is delivered to the wrong address. Also, I deliver so much mail to my neighbors that I get in error, I should be a USPS employee.