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#1
04-29-2013, 02:38 PM
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On the buyer here. Auction clearly states the card is trimmed. He would have never gotten a numeric grade. Why didn't he get it slabbed as 'AUTHENTIC'?? I would not offer a refund. Did you ask him why he though a $400 card sold for only $30?
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#3
04-29-2013, 02:49 PM
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A buyer would send a trimmed card to a TPG to have it authenticated, and slabbed as such. But why has the buyer come to you for postage and submission fee? I also am curious about the pic of the cobb in the middle of your listing. Dave
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#4
04-29-2013, 02:50 PM
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#5
04-29-2013, 03:00 PM
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I agree with everyone above, it's on the buyer.
To avoid this issue in the future, I suggest adding the word "trimmed" to the listing title, there was plenty of room to do so. I understand that it is in red lettering, but when half of your listing description is in red, it makes it a bit harder to notice. I also suggest removing that Cobb green portrait from the listing, it further adds to the confusion. Hopefully you don't get a neg, and hopefully you will tweak these little particulars before you get another unsatisfied buyer.
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#6
04-29-2013, 03:15 PM
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The buyer is 100% at fault here, but you're in a tough spot Larry. Sounds like he is unreasonable enough to hit you with an undeserved negative if you don't meet his ridiculous terms.
If it were me I would try to reason with him again, but wouldn't cave on the grading fees one bit. If he ended up leaving me a negative, I would respond with something like "Description clearly stated that the card was trimmed. Please read the entire description" I think future buyers will read that response, and be able to see that the buyer was being unreasonable. Plus I don't think anyone will make a big deal over one stray negative with your overall strong feedback rating. Good luck whatever you decide to do!
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#7
04-29-2013, 04:13 PM
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Hold your ground.
Save ALL communication with the buyer. If the buyer leaves a Negative, call eBay ASAP and explain the situation and tell them you have all the communication with the buyer. HOPEFULLY, eBay will see and understand what is going on and retract the Negative. That is, of course, if things get that far...... David
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#8
04-29-2013, 04:21 PM
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Clearly your fault. Any good ebay seller must be able to read the minds of any and all potential buyers and anticipate their every need. If any of the potential buyers have trouble reading, it is your duty to personally visit them at their convenience and read the description aloud to them a minimum of 4 times. Clearly this buyer had retina damage and/or color blindness and could not see your clearly marked, all caps, bright TRIMMED. This was clearly your fault - you should have marked the words TRIMMED in at least 20 different colors including salmon, atomic tangerine and burnt sienna.
If you need any tips on writing ebay descriptions, please contact this seller. He know how to cover all his bases. http://www.ebay.ca/itm/Holy-Smokes-H...item338139de85 Don't give this guy a refund - he clearly can't read!
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#9
04-29-2013, 04:22 PM
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If it were me, I would offer a refund plus postage both ways. I'm very protective of my feedback.
I try to put descriptors in my listings for material information, and think best practice is to note something like "trimmed" in the title. I think it is even more important to do so now that mobile bidding is so common and a lot of people don't closely read descriptions and/or they don't always render well on a mobile device. I believe there is a good chance the potential buyer clicked on the photo, saw what looked like a nice T206 and bid based on the photo and auction title alone.
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#10
04-29-2013, 04:27 PM
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Now I've heard everything. This buyer is totally unreasonable. Was he going to split the money with you if he sells it for more than he paid you for it?
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#11
04-29-2013, 04:28 PM
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hate to say it...but I kinda agree w/esquiresports in that whether or not the buyer is at fault...ie. didn't read the listing...now has buyers remorse...whatever...ebay will side with the buyer if it gets escalated to that level...but I'd rather give a refund for the card...I would NOT pay his grading fees...that is ridiculous!
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#12
04-29-2013, 11:47 PM
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You could inform the buyer that you always have the ability to tell this story on this and the PSA boards, post his user id and suggest people might consider blocking him as a bidder. And people would block him, because many sellers have zero interest in dealing with this kind of bidder. He may think twice about proceeding with unreasonable demands. If they are indeed unreasonable (*not taking sides).
Last edited by drc; 04-30-2013 at 12:34 AM.
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#13
04-29-2013, 04:41 PM
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#14
04-29-2013, 04:42 PM
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Thank you all for your opinions!
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#17
04-29-2013, 02:50 PM
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Quote:
__________________
http://www.flickr.com/photos/themessage94/ Always up for a trade. If you have a Blue Weiser Wonder WaJo, PM/Email Me!
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