Want to share a positive experience with PSA.

[bn2cardz]

So when refunding you did they use HA's price that you paid minus the SMR price of a 4?

[sdkammeyer]

I guess I am failing to see the heroism here. PSA f*cked up ..... PSA saw their fault before the rest of the world had a chance to bash them (thanks to you) and then PSA fixed their screw up.

Why is this becoming a more popular story?

All-in-all this is yet another negative strike against PSA .....

If they screw up 100,000 times and fix the problem 100,000 times are they considered a legit company?

It's the screw ups that concern me .... not the fixes.

I am glad that in your case you got a resolution that suits you ..... but that does NOT help the next guy.

[Leon]

Originally Posted by sdkammeyer

I guess I am failing to see the heroism here. PSA f*cked up ..... PSA saw their fault before the rest of the world had a chance to bash them (thanks to you) and then PSA fixed their screw up.

Why is this becoming a more popular story?

All-in-all this is yet another negative strike against PSA .....

If they screw up 100,000 times and fix the problem 100,000 times are they considered a legit company?

It's the screw ups that concern me .... not the fixes.

I am glad that in your case you got a resolution that suits you ..... but that does NOT help the next guy.

PSA shouldn't mess up and neither should SGC or Beckett. They all do. It's the frequency and the way the mess ups are handled that are key.

My opinion is that PSA mess ups are a tiny, tiny amount compared to what they do overall. I think PSA is a good company and good for the hobby. I also think Joe O does a very good job. I am a Joe O fan....and I am not saying he hasn't made mistakes or is perfect. Only I am that.

[Deertick]

Originally Posted by Leon

PSA shouldn't mess up and neither should SGC or Beckett. They all do. It's the frequency and the way the mess ups are handled that are key.

My opinion is that PSA mess ups are a tiny, tiny amount compared to what they do overall. I think PSA is a good company and good for the hobby. I also think Joe O does a very good job. I am a Joe O fan....and I am not saying he hasn't made mistakes or is perfect. Only I am that.

My wife recently changed jobs. In the previous 3 years, I never sent her flowers at work. She'd always bring up that I never give her flowers (although I have brought many home with me). In the past 6 months I have had flowers delivered 2 times at her new job. She is now known as the girl who always gets flowers. It's all a matter of perspective.

My boss from about 30 years ago gave me some perpective on screwing up:

"I have built bridges all my life and no one has ever called me a Bridge Builder. But suck one c***......"

[Clutch-Hitter]

I've been submitting to PSA for more than a decade, and I've tried the others as well. PSA is my choice, period.

[queencitysportscards]

No problems here with PSA

[Forever Young]

Originally Posted by sdkammeyer

If they screw up 100,000 times and fix the problem 100,000 times are they considered a legit company?

Yes. They have looked at millions of items which would put their success rate in the 90+ percent.

Problems will come up in business. What is important is how you solve and work through them.

[sdkammeyer]

Well then obviously you guys have more faith than I do. And to me it IS NOT a psa v. sgc v. beckett thing...... it is a graded card thing.

Why do we have MULTIPLE mistakes to begin with? If I work at a car dealership and I mess up while replacing brake pads one time it might get overlooked .... the second time I get fired.

There should NOT be more than a couple "oh we f*cked up" cases when it comes to the grading of cards. You guys seem to give waaaaaay more leniency than necessary. I am not sure if it is out of allegiance or just plain ignorance (and believe me I mean no disrespect to anybody) but this is NOT an issue that we should be dealing with on a daily basis.

PERIOD.

This should NOT be as common of a thing as it is .... and the more we "just live with it" the more it becomes commonplace and "ok" for the graders.

This has become total bullsh*t. This is happening WAAAAY too often, from any company. If these fools think that we, as collectors, should take their word as "god", they better get their ducks in a row or the whole "graded card industry" is going to hell.

just my 2 cents.

steve kammeyer

[sbfinley]

Originally Posted by sdkammeyer

Why do we have MULTIPLE mistakes to begin with? If I work at a car dealership and I mess up while replacing brake pads one time it might get overlooked .... the second time I get fired.

Because the service that we are paying for is a subjective opinion. There are guidelines and a structured order, but ultimately at the end of the day it boils down to someone's or a group's opinion. There will always be human error within this business, but as someone stated earlier it is not IF they make mistakes- it is the frequency and their rectifing measures that they should be judged upon.

[teetwoohsix]

Originally Posted by sdkammeyer

Well then obviously you guys have more faith than I do. And to me it IS NOT a psa v. sgc v. beckett thing...... it is a graded card thing.

Why do we have MULTIPLE mistakes to begin with? If I work at a car dealership and I mess up while replacing brake pads one time it might get overlooked .... the second time I get fired.

There should NOT be more than a couple "oh we f*cked up" cases when it comes to the grading of cards. You guys seem to give waaaaaay more leniency than necessary. I am not sure if it is out of allegiance or just plain ignorance (and believe me I mean no disrespect to anybody) but this is NOT an issue that we should be dealing with on a daily basis.

PERIOD.

This should NOT be as common of a thing as it is .... and the more we "just live with it" the more it becomes commonplace and "ok" for the graders.

This has become total bullsh*t. This is happening WAAAAY too often, from any company. If these fools think that we, as collectors, should take their word as "god", they better get their ducks in a row or the whole "graded card industry" is going to hell.

just my 2 cents.

steve kammeyer

I think every collector who buys graded cards feels your pain Steve because chances are, somewhere along the way we've all bought a graded card, and got it in hand, and after inspection wondered "how the hell did this card get this grade???".

I have a card that is graded a 4 but under closer inspection of the back, I can clearly see the number 134 lightly erased from the back. In all other aspects, it's a 4. But, knowing that it had a 134 erased from the back, I wouldn't feel comfortable selling it as a 4 without disclosing this (not that I ever plan on selling it ).

Sincerely, Clayton

[DeanH3]

Originally Posted by sdkammeyer

I guess I am failing to see the heroism here. PSA f*cked up ..... PSA saw their fault before the rest of the world had a chance to bash them (thanks to you) and then PSA fixed their screw up.

Why is this becoming a more popular story?

All-in-all this is yet another negative strike against PSA .....

If they screw up 100,000 times and fix the problem 100,000 times are they considered a legit company?

It's the screw ups that concern me .... not the fixes.

I am glad that in your case you got a resolution that suits you ..... but that does NOT help the next guy.

I definitely understand where you are coming from. I was just letting everybody know that at least PSA agreed that they effed up and are correcting the problem without any hesitation.

They are refunding me the difference in the SMR value between a PSA 5 and a PSA 4. In this situation it works for me but I can see where it might not especially if SMR is not even closely accurate. So I guess I got lucky in that regard.

This post was not meant to prove PSA is the best. Just to express that in my situation I felt they did the right thing and I was treated fairly. I will buy and support PSA, SGC and BVG if I like the card. I'm not a registry guy so I really try and adhere to buy the card not the holder montra.

Just wanted to add that I read your last post and you have very legitmate arguments.

[sdkammeyer]

Originally Posted by DeanH3

I definitely understand where you are coming from. I was just letting everybody know that at least PSA agreed that they effed up and are correcting the problem without any hesitation.

They are refunding me the difference in the SMR value between a PSA 5 and a PSA 4. In this situation it works for me but I can see where it might not especially if SMR is not even closely accurate. So I guess I got lucky in that regard.

This post was not meant to prove PSA is the best. Just to express that in my situation I felt they did the right thing and I was treated fairly. I will buy and support PSA, SGC and BVG if I like the card. I'm not a registry guy so I really try and adhere to buy the card not the holder montra.

Just wanted to add that I read your last post and you have very legitmate arguments.

Not 1 word was directed towards you and I am sorry if you thought that it was.

[DeanH3]

Originally Posted by sdkammeyer

Not 1 word was directed towards you and I am sorry if you thought that it was.

No worries. I took no offense and did not think anything was directed at me. I truly do see your point of view as well.