I want to see YOUR autograph

[thenavarro]

Originally Posted by travrosty

the excuse that slabbed items dont show up in their database doesnt fly with me. i know this is the way psa and jsa do it, but its another example of shoddy customer service, and this is a problem that should be fixed. ALL autographs they authenticate, whether slabbed or not, should show up in their database.

It opens up the possibility for someone to defeat the slabbed holder system and replace autographs, with no online photo to help the customer detect the ruse.

if i ran an autograph authentication company, just another one of several policies and procedures that would be dumped in favor of transparency, accountability, and superior customer service.

Hey, we actually agree about something

I do think though that if any company provided true detailed authentication techniques and research, along with online databases AND customer service to boot, then their fees would be too prohibitive that it wouldnt be a successful busimess model. With the prices the companies charge these days, there has to ne corners cut and that is what contributes to "problems"